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Inbound Complaint Handler

3 months ago

Coventry, United Kingdom Nixor Full time
Job Description

We are currently working with automotive giant, who are growing their team within their new range of Modern Luxury Cars. This role will be working within the complaints/relationship Centre, an integral division within our esteemed Customer Experience function.

Our mission is simple yet profound: to deliver unparalleled client experiences and support, setting new standards in luxury service excellence.

We are looking for several positions to join our team and are particularly interested in candidates who have a call centre or complaints handling backgrounds.

Key Responsibilities:

  • Serve as a knowledgeable ambassador for our brands, ensuring effective solutions and delivering unparalleled client experiences.
  • Manage inbound and proactive communications with clients, retailers, and third parties on a daily basis.
  • Contribute to a dynamic and fast-paced team environment, fostering energy and collaboration.

Requirements:

  • A passion for delivering exceptional client experiences.
  • Aptitude and enthusiasm for learning about luxury brands and cultivating brand knowledge.
  • Ability to thrive in a fast-paced, high-energy work environment.
  • Strong communication and interpersonal skills.

What’s in it for me?

  • A Salary of £32,000.
  • Comprehensive 4-week training period to immerse yourself in our systems and services.
  • Opportunity to test and experience modern luxury products and vehicles, enabling authentic engagement with customers.
  • Hybrid 2 days a week in office.

If you're ready to immerse yourself in the world of luxury, engage with clients on a deeper level, and be part of team that is shaping the future of customer service Please apply.