Commercial Account Handler

5 months ago

Coventry, United Kingdom Edwards Insurance Brokers Full time

**Company Name**: Edwards Insurance Brokers
**Location**: Meriden, CV7 7LJ
**The role**: Commercial Account Handler (hybrid working). Permanent position.
**Working Schedule**: Monday to Friday, 9am - 5pm.
**Client system**: Acturis (use of the Acturis system is preferred, but no essential).

This is an exciting opportunity to join an established, family run business based in Meriden handling a book of commercial clients. The position is ideal for someone with a commercial insurance background to work within our existing business team, handling renewals.

**Some key objectives and responsibilities include**:

- Ensuring accuracy, efficiency and professionalism when dealing with both client and insurer and conducting related administration work: New business, Renewals, Mid Term Adjustments, Queries, Premium financing arrangements
- Ensuring all business activity fully complies with FCA regulation and company procedures
- Handling any complaints in accordance with regulation
- Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times
- Develop and maintain a professional working relationship with all clients and provide expert product advice and guidance
- Actively secure renewal business by re-broking existing business to ensure the client is presented with the most suitable and cost-effective cover
- Identify and deliver or where appropriate forward appropriate cross-selling opportunities
- Conduct learning, training and assessment exercises

**Skills required**:

- Previous experience working in a Commercial insurance environment is essential
- Insurance qualifications are not required, but if you have none, a desire to work towards at least attaining the Cert CII
- Excellent telephone manner and good communication skills
- A desire to learn and develop
- Experience using Acturis is preferred, but not essential
- Organised and the ability to multitask
- A good understanding of the compliance requirements of the role
- Excellent customer service skills

**Rewards & Benefits**:

- Competitive salary with annual pay review
- Hybrid working - once the training period is over you will benefit from 3 days in the office and 2 days at home
- Auto enrolment into the company’s pension scheme
- Group life cover - 4 times salary is payable as a result of Death in Service
- All employees can access company paid CII training and examinations, including time off, as well as a paid CII membership
- 25 days annual leave, increasing to 27 days after 5 years’ service and 28 days after 10 years' service
- Working within a nice office environment with a supportive caring and positive culture
- Free onsite parking

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Coventry, CV7 7LJ

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