Mortgage Case Handler

4 months ago

Coventry, United Kingdom Brookson Ltd Full time

Job Advert

**If you're passionate about providing exceptional customer service and bring prior experience in mortgage case handling or administration, we welcome you to connect with us Join our team to interact with our valued clients and unlock opportunities for career advancement and personal development.**

For over 25 years, Brookson has been the leading choice in the UK for contractor services in the flexible work sector. We utilise advanced technology and a team of experts to deliver excellent support in accounting, taxes, finances, legal matters, and payroll.

We have offices in Warrington (our HQ), Bournemouth, and Coventry. Recently, we were acquired by People2.0, a global company specialising in workforce management solutions and global employment services, which means exciting opportunities for career development await you.

Our Coventry office (CV5) is easily accessible by car and an 8-minute walk from the nearest train station. We offer hybrid working, with a minimum requirement of 2 days in the office and the flexibility to work from home the rest of the week. During the initial 2-week training period, you'll be in the office full-time for team integration and peer training.

**What will you be doing as a Mortgage Case Handler?**

As a Mortgage Case Handler, you play a crucial role in delivering expert financial guidance to our clients. Your main responsibilities include:

- Resolve client issues promptly, demonstrating ownership and professionalism.
- Conduct Preventing Money Laundering checks, ensuring compliance with legislation.
- Reconcile fees, support compliance, and act as a Subject Matter Expert for mortgages.
- Oversee Admin team responsibilities, contributing to relevant projects.

**What are the qualities that can help you thrive as a Mortgage Case Handler?**
- Previous experience working as a Mortgage Administrator or a Mortgage Case Handler
- Excellent communication skills, with a helpful and positive attitude
- Strong organisation, planning, and problem-solving skills

**In Return for joining us as a Mortgage Case Handler**

Here at Brookson, we want everyone to feel valued and have a sense of belonging. That is why we offer a wide range of benefits plus an internal commitment to all colleagues around communication, engagement, and professional development. The benefits for this role include:

- Salary up to £23,000
- Hybrid working
- 5% company pension contribution after 3 months
- 23 days’ annual leave, plus bank holidays and your Birthday off each year
- Free Financial Advice including Mortgages, Savings, Pensions, and more.
- Wellbeing benefits including discounted gym membership, direct GP access, and an in-house Mental Health First Aid team to name a few.

**Next Steps**

Should you have any questions, please feel free to reach out to Vicky from the Talent Team on 07787 412090.

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