Outbound Call Handler

4 months ago

Coventry, United Kingdom Caresoft Global Full time

**Job Title: Outbound Call Handler / Proactive Advisor**

**Location: Whitley, Coventry / Hybrid (working pattern detailed below)**

**Rate: £23.20ph via an Umbrella Company (Inside IR35) or £17.78ph PAYE**

**Employment Type: Contract (6 Months)**

**Hours: Standard 40 Hours Per Week**

You will also be part of a large team, working in a fast-paced and energetic environment managing case workload on a day-to-day basis, meeting tight deadlines, with mínimal supervision from the Team Leader.

Looking for an expert Case Manager and offer robust solutions, whilst adopting a Customer First approach at all times which subsequently achieves fast case resolution.

Where required, quickly implement the required escalation process and ensure they are adhered to on each occasion.

Identify poor performance and ensure this is raised through the relevant reporting platform.

Ensure all contacts are captured in the Customer Experience Centre Case Management Systems to enable the CEC to be a valuable data source to the wider business.

**Skills Required**:

- Customer service
- Computer-literate
- Timekeeping

*

**Experience Required**:

- Strong Stakeholder negotiation skills.
- Numerate with excellent attention to detail, with the ability to outline information in a straight forward manner.
- Results orientated with a determination to make things happen.
- Clear demonstration of a Customer First mind-set in everything action.
- Ability to identify opportunities for improvements and implement change.
- Excellent Time Management skills and able to work on multiple tasks and deliver results to agreed schedules.
- Ability to understand, interpret and action improvements.
- Strong decision making and problem-solving skills.
- Ability to make quick and competent decisions.

**Experience Preferred**:

- Call-Centre experience.

*

**Additional Information**:
**Shifts are on a rotation, 1 week Mon-Fri 8:00 - 16:30, next week Mon-Fri 8:30-17:00 Hybrid working Subject To change on business needs, currently Tuesday and Wednesday are our office days.**

**This role is INSIDE IR35**

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

Pay: £17.78-£23.20 per hour

Expected hours: 40 per week

**Benefits**:

- On-site parking
- Work from home

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: CGCALLSJ100

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