Call Handler

7 months ago


Coventry, United Kingdom Young Driver Training Limited Full time

Responsibilities:

- Listen carefully to callers’ requirements
- Ensure callers’ requests are dealt with effectively and efficiently
- Follow 'on-screen' steps throughout the duration of calls
- Stay calm and focussed in dealing with a variety of customer queries
- Adhere to procedures and mandatory terminology/scripting
- Always ensure the highest standards of customer care at all times
- Meet Key Performance Indicators targets as set out and agreed with your office manager
- Follow standard operating procedures to ensure integrity and accuracy
- Adhere to all system protocols and guidelines

**Experience**:
None required. Full training given.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**Job Type**: Part-time

Pay: £24,118.00-£25,406.00 per year

Expected hours: 16 - 32 per week

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Weekends only

Supplemental pay types:

- Commission pay

Ability to Commute:

- Coventry (preferred)

Work Location: In person


  • Call Handler

    5 days ago


    Coventry, United Kingdom Venn Group Full time

    Venn Group Interim Recruitment Solutions Call Handler Coventry 37.5 hours, Mon-Fri Immediate start Temp to perm £9-10 per hour PAYE We are currently recruiting for a number of Call Handlers to work in the Coventry area. This is a demanding role and requires good ability to handle large volume inbound telephone calls whilst maintaining accuracy and...

  • Outbound Call Handler

    7 months ago


    Coventry, United Kingdom Caresoft Global Full time

    **Job Title: Outbound Call Handler / Proactive Advisor** **Location: Whitley, Coventry / Hybrid (working pattern detailed below)** **Rate: £23.20ph via an Umbrella Company (Inside IR35) or £17.78ph PAYE** **Employment Type: Contract (6 Months)** **Hours: Standard 40 Hours Per Week** You will also be part of a large team, working in a fast-paced and...

  • Pod Call Handler

    1 week ago


    Coventry, United Kingdom Coventry & Warwickshire Integrated Care Board Full time

    We currently have vacancies in our innovative telephone call centre handling a repeat prescription requests on behalf of GP practices across Coventry and Warwickshire. If you have a caring and empathetic demeanour and are passionate about supporting patient’s needs, then we would love to hear from you. There is a high level of job satisfaction, as the...


  • Coventry, United Kingdom MPS Recruitment Ltd Full time

    **Customer Service Complaints Handler** **Do you love to make customers happy ?** **Can you empathise with a customer ?** **Can you change the way a customer thinks ?** **Do you have experience with Web Chat ?** I am recruiting for a Customer Service Advisor to join our Coventry based client. This rapidly growing business is looking to extend their...

  • Lead Animal Surgeon

    20 hours ago


    Coventry, Coventry, United Kingdom Vets Now Full time

    About the RoleYou'll work closely with our experienced team of Vet Surgeons, Nurses, Receptionists, Animal Care Assistants, and Call Handlers to achieve excellence in veterinary care. We encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.

  • Housing Administrator

    7 months ago


    Coventry, United Kingdom BDS Full time

    BDS Recruitment are looking for a Customer Complaints Admin to work for a well known housing association based in Coventry, CV3. Duties include but are not limited too; - To support the Complaints & Customer Care Team - Other tasks will include complaint inboxes, task boxes, processing payments, setting up new complaints, acknowledgement of complaints,...


  • Coventry, United Kingdom Bridge of Hope Full time

    ** Role**: Administrator **Location**: Binley Court, Coventry **Duration**: 3 Months (potential for extension) **Hours**: 9am to 5pm, Monday to Friday Resourcing Source Group is currently seeking a dedicated individual to join our clients team as a Complaints and Customer Care Administrator on a temporary basis. **Responsibilities**: - Provide day-to-day...


  • Coventry, Coventry, United Kingdom Vets Now Full time

    Vets Now Coventry is seeking a highly skilled and experienced Distinguished Animal Surgeon to join our team as a Senior Veterinary Surgeon. In this senior role, you will have the opportunity to use your expertise to mentor junior staff, participate in case reviews, and contribute to the development of new clinical procedures.About the TeamOur team of...


  • Coventry, United Kingdom Orbit Group Full time

    Orbit is a fantastic business and one that’s really going places. Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home. Over 50 years later, we’re one of the leading housing providers in the UK. Our services have diversified, our housing portfolio has...