Call Handler

2 weeks ago


Coventry, United Kingdom Young Driver Training Limited Full time

Responsibilities:

- Listen carefully to callers’ requirements
- Ensure callers’ requests are dealt with effectively and efficiently
- Follow 'on-screen' steps throughout the duration of calls
- Stay calm and focussed in dealing with a variety of customer queries
- Adhere to procedures and mandatory terminology/scripting
- Always ensure the highest standards of customer care at all times
- Meet Key Performance Indicators targets as set out and agreed with your office manager
- Follow standard operating procedures to ensure integrity and accuracy
- Adhere to all system protocols and guidelines

**Experience**:
None required. Full training given.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**Job Type**: Part-time

Pay: £24,118.00-£25,406.00 per year

Expected hours: 16 - 32 per week

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Weekends only

Supplemental pay types:

- Commission pay

Ability to Commute:

- Coventry (preferred)

Work Location: In person


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