Call Handler
7 months ago
Responsibilities:
- Listen carefully to callers’ requirements
- Ensure callers’ requests are dealt with effectively and efficiently
- Follow 'on-screen' steps throughout the duration of calls
- Stay calm and focussed in dealing with a variety of customer queries
- Adhere to procedures and mandatory terminology/scripting
- Always ensure the highest standards of customer care at all times
- Meet Key Performance Indicators targets as set out and agreed with your office manager
- Follow standard operating procedures to ensure integrity and accuracy
- Adhere to all system protocols and guidelines
**Experience**:
None required. Full training given.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**Job Type**: Part-time
Pay: £24,118.00-£25,406.00 per year
Expected hours: 16 - 32 per week
**Benefits**:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- Weekends only
Supplemental pay types:
- Commission pay
Ability to Commute:
- Coventry (preferred)
Work Location: In person
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