Emergency Call Handler

2 weeks ago

Coventry, United Kingdom Reed Talent Solutions Full time
  • Do you strive to deliver excellent customer service?
  • Are you an enthusiastic individual?
  • Are you comfortable with shift work?

If you said yes, yes yes....then this could be the perfect opportunity for you

Reed Talent Solutions are working with Cadent Gas on the search for 10 x Emergency Call Handlers.

Who are Cadent Gas?

Cadent are excited to be part of the future of UK energy Cadent have a clear roadmap that will drive performance to the forefront of the industry and support the UK government in achieving it's net zero targets by 2050.

Cadent are making a difference through innovation and new ways of working. Cadent are shaping a cleaner, greener future for their 11 million customers whom they put at the heart of everything they do.

How can you help?

In the Emergency Call Handler position, you will have the below key accountabilities -

  • Taking incoming Gas Emergency line calls, providing a first-class experience to the customer, and ensuring that the correct action is taken to guarantee a safe and appropriate resolution
  • Creating the appropriate work orders off the back of customer calls into the Gas Emergency line.
  • Handling all customer calls with the appropriate customer service technique, always demonstrating full engagement and customer awareness.
  • Developing and maintaining excellent working relationships with both your immediate team and the wider business.
  • Liaising with internal and external parties to ensure a successful resolution for the customer.
  • Contribute to a culture of continuous improvement and service excellence by adhering to agreed standard operating procedures and making suggestions for ongoing improvement.

What do you need to know about the role?

  • Start date: Monday 30th September
  • Pay rate: £12.45 per hour
  • Payroll: Weekly one week in arrears
  • Contract type: temporary assignment via Reed Talent Solutions
  • Shift pattern: Monday to Friday, 8 hours between 8am and 6pm
  • Location: Pilot Way, Ansty Park, Coventry, CV7 9JU
  • Onsite/hybrid/remote: this role is full time onsite
  • Assignment duration: 6 months (potential for extension)
  • Recruitment process: telephone interview with Reed (competency based and situational based judgement questions) and an on-site assessment centre with Cadent Gas (date to be confirmed)

What we ask from you?

Is that you have the ability to actively listen and communicate confidently and effectively, you have experience in making accurate decisions under time pressure, you have previous use of computer systems, you have a desire to empathise with customers in a variety of circumstances, and you have the willingness to learn and develop.

Why apply?

Be part of something big. Help shape the future of gas for generations to come.

The site boasts free on-site parking including 67 electric vehicle charging points, chill out areas inside and out, coffee bar, onsite restaurant and a gym that is kitted out with all the latest equipment, which is free to use. A wide range of health and wellbeing services, engagement activities and employee support groups are also available.

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