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Emergency Response Coordinator
2 months ago
We are seeking a highly skilled and motivated Emergency Call Handler to join our team at Cadent Gas. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their safety and satisfaction.
Key Responsibilities- Taking Incoming Calls: Respond to customer inquiries and concerns in a timely and professional manner, providing accurate and helpful information to resolve issues.
- Creating Work Orders: Generate work orders to address customer concerns, ensuring that the correct action is taken to guarantee a safe and appropriate resolution.
- Providing Excellent Customer Service: Handle customer calls with the appropriate customer service technique, demonstrating full engagement and customer awareness.
- Developing Relationships: Build and maintain excellent working relationships with internal and external stakeholders, ensuring a successful resolution for the customer.
- Contributing to Continuous Improvement: Adhere to agreed standard operating procedures and make suggestions for ongoing improvement to contribute to a culture of service excellence.
- Active Listening: Possess the ability to actively listen and communicate confidently and effectively.
- Decision Making: Have experience in making accurate decisions under time pressure.
- Computer Skills: Have previous use of computer systems.
- Empathy: Have a desire to empathise with customers in a variety of circumstances.
- Willingness to Learn: Be willing to learn and develop new skills.
Cadent Gas is a leading energy company committed to shaping a cleaner, greener future for its customers. We are passionate about delivering exceptional customer service and are seeking a talented individual to join our team.
What We Offer- Competitive Pay: £12.45 per hour.
- Flexible Shifts: Monday to Friday, 8 hours between 8am and 6pm.
- Onsite Benefits: Free on-site parking, electric vehicle charging points, chill out areas, coffee bar, onsite restaurant, and a gym with the latest equipment.
- Employee Support: A wide range of health and wellbeing services, engagement activities, and employee support groups.
