Emergency Response Coordinator

4 weeks ago

Coventry, Coventry, United Kingdom Reed Talent Solutions Full time
Job Title: Emergency Call Handler

We are seeking a highly motivated and customer-focused individual to join our team as an Emergency Call Handler. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the safe and effective resolution of gas emergency calls.

Key Responsibilities:
  • Respond to incoming gas emergency calls, providing a first-class experience to customers and ensuring the correct action is taken to guarantee a safe and appropriate resolution.
  • Create work orders off the back of customer calls into the gas emergency line.
  • Handle all customer calls with the appropriate customer service technique, demonstrating full engagement and customer awareness.
  • Develop and maintain excellent working relationships with both your immediate team and the wider business.
  • Liaise with internal and external parties to ensure a successful resolution for the customer.
  • Contribute to a culture of continuous improvement and service excellence by adhering to agreed standard operating procedures and making suggestions for ongoing improvement.
Requirements:
  • Ability to actively listen and communicate confidently and effectively.
  • Experience in making accurate decisions under time pressure.
  • Previous use of computer systems.
  • Desire to empathise with customers in a variety of circumstances.
  • Willingness to learn and develop.
What We Offer:

As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment, with access to a range of benefits and development opportunities. Our site boasts free on-site parking, chill out areas, coffee bar, onsite restaurant, and a gym that is free to use. A wide range of health and wellbeing services, engagement activities, and employee support groups are also available.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

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