Customer Relationship Case Handler

7 months ago


Coventry, United Kingdom Orbit Group Full time

Orbit is a fantastic business and one that’s really going places.

Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home.

Over 50 years later, we’re one of the leading housing providers in the UK. Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown. But one thing that has never changed. Our belief in people and what they can achieve.

**Your role at Orbit.**

We are looking for a capable individual to work at a senior level within our complaints team on a permanent basis. Following company policy and service delivery you will work to ensure a positive result for our customers. You will deal with complaints from end to end, seeking resolution in the interest of the business and the customer. You will use an in-house management system to ensure all complaints are tracked through accurately.

You will engage with issues from third parties, MP and the Housing Ombudsman, so effective complaints management experience will be vital.

**Starting basic will be £24,624 rising to £27,209 after a period of training and development**

**What will help you make a difference.**
- Demonstrable track record in managing complaints at a senior level, i.e. Executive / MD level
- Experience of working in targeted environment and resolving complaints from start to finish
- Excellent literacy, numeracy and IT skills including MS Office with a focus on Excel
- Solid interpersonal skills and ability to communicate

**Why Orbit?**

**Rewarding your contribution.**

For those who want or need more of a work life balance** **our view is that this role is suitable for WorkSmart. This means we would consider a more flexible working arrangement, where your hours and work location are managed according to business, customer and personal needs. Agile working arrangements will be discussed during the interview process.

Some of our core benefits include:

- Group bonus potential up to 15% of salary
- 27 days annual leave plus bank holidays and the “Orbit day”
- Private medical insurance
- Excellent contributory pension scheme
- Life assurance
- A great pick and mix of flexible benefits including the option to buy and sell holiday and much more

**Our culture and purpose.**

We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference. We are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates we place people at the heart of everything we do. We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together.

We support our colleagues to be at their best through our wellbeing programme #ThisIsMe, our corporate learning programme, opportunities for professional development, our innovative approaches to making the world and our homes a greener place and our leading reward and recognition package. Because of this our people tell us Orbit is a great place to work for.

At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities. We are one team where everyone is connected and encouraged to have the freedom to think differently.

Each year we build many new affordable homes and manage a total portfolio of around 45,000 properties. Over 100,000 people live in an Orbit home and our innovative approach empowers every one of them to grow and thrive. We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.

**Work for Orbit. Believe in people.**

We have so much more that we’d like to share with you so please submit your CV demonstrating the value you could bring to Orbit.


  • Mortgage Case Handler

    7 months ago


    Coventry, United Kingdom Brookson Ltd Full time

    Job Advert **If you're passionate about providing exceptional customer service and bring prior experience in mortgage case handling or administration, we welcome you to connect with us! Join our team to interact with our valued clients and unlock opportunities for career advancement and personal development.** For over 25 years, Brookson has been the...

  • Mortgage Case Handler

    7 months ago


    Coventry, United Kingdom Brookson Ltd Full time

    **If you're passionate about providing exceptional customer service and bring prior experience in mortgage case handling or administration, we welcome you to connect with us! Join our team to interact with our valued clients and unlock opportunities for career advancement and personal development.** For over 25 years, Brookson has been the leading choice in...


  • Coventry, United Kingdom Orbit Group Full time

    Orbit is a fantastic business and one that’s really going places. Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home. Over 50 years later, we’re one of the leading housing providers in the UK. Our services have diversified, our housing portfolio has...


  • Coventry, United Kingdom Orbit Group Full time

    Orbit is a fantastic business and one that’s really going places. Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home. Over 50 years later, we’re one of the leading housing providers in the UK.Our services have diversified, our housing portfolio has expanded,...


  • Coventry, United Kingdom Orbit Group Full time

    Orbit is a fantastic business and one that’s really going places. Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home. Over 50 years later, we’re one of the leading housing providers in the UK.Our services have diversified, our housing portfolio has expanded,...

  • Claims Handler

    3 days ago


    Coventry, United Kingdom Boxtree Recruitment Full time

    Boxtree are representing an established brokerage to obtain the newest member of their vibrant and friendly claims team as a claim’s handler. This role would be suited to an individual who has experience handling claims from cradle to grave for both commercialand personal lines claims within either an insurer or brokerage. This is a fantastic opportunity...


  • Coventry, United Kingdom Douglas Scott Legal Recruitment Full time

    **Assistant File Handler - Disease** **Coventry** **£19,000 - £25,000** A top 100 Firm are looking for an Assistant File Handler to join their Strategic Disease team to assist a partner on Multi-Track matters. You will be working on a mixed caseload of short and long tail cases. You will be responsible for carrying out individual fee earning tasks on cases...

  • Outbound Call Handler

    7 months ago


    Coventry, United Kingdom Caresoft Global Full time

    **Job Title: Outbound Call Handler / Proactive Advisor** **Location: Whitley, Coventry / Hybrid (working pattern detailed below)** **Rate: £23.20ph via an Umbrella Company (Inside IR35) or £17.78ph PAYE** **Employment Type: Contract (6 Months)** **Hours: Standard 40 Hours Per Week** You will also be part of a large team, working in a fast-paced and...


  • Coventry, United Kingdom Keoghs LLP Full time

    **Complex Military Deafness Paralegal / File Handler - MOD Disease Claims (NIHL)** The File Handler will be working on high value NIHL cases with the scope to work on strategic projects. The File Hander will be responsible for carrying out individual fee earning tasks on cases for and in support of the Associate. The role offers flexible agile working with...


  • Coventry, United Kingdom G2 Legal Limited Full time

    The role will involve assisting Lead File Handlers with their caseload of Fast and Multi-Track complex Noise Induced Hearing Loss Cases. You will be tasked with drafting court documents, analysing evidence and liaising with counsel and experts. You will be working with a well established firm who offer hybrid working, flexible hours and a large range of...


  • Coventry, United Kingdom Heat Recruitment Full time

    **Commercial Account Handler** **Coventry** **£25,000-£30,000** **The Client** An Independent Insurance Broker are recruiting for an Commercial Account Handler to join their growing office. This is a fantastic opportunity for an individual who is looking for a career move and wants to specialise within commercial insurance. You willbe given excellent...

  • Dog Handler

    6 months ago


    Coventry, United Kingdom Kopek Security & Facilities Limited Full time

    Kopek Security & Facilities Ltd is a national provider of manned and canine assisted security services. As a company, consistently strive to deliver a high standard of service. A long-standing relationship with the Armed Forces Covenant. We are wanting to recruit full and part time dog handlers to join our existing canine section on either a PAYE, UTR or...


  • Coventry, United Kingdom Bridge of Hope Full time

    ** Role**: Administrator **Location**: Binley Court, Coventry **Duration**: 3 Months (potential for extension) **Hours**: 9am to 5pm, Monday to Friday Resourcing Source Group is currently seeking a dedicated individual to join our clients team as a Complaints and Customer Care Administrator on a temporary basis. **Responsibilities**: - Provide day-to-day...


  • Coventry, United Kingdom Cameron James Full time

    **Personal Lines Insurance Account handler - Coventry** **Salary up to £ 35,000 DOE and other Benefits** Our client has been trading for over 35 years as one of Coventry’s leading Independent Insurance Brokers dealing in Personal lines insurance, Household, Motor and Scheme business. Due to continued growth in the Motor insurance and Personal lines...


  • Coventry, United Kingdom Edwards Insurance Brokers Full time

    **Overall objective**: The role will provide an effective administration service with progression towards becoming a fully trained Commercial Account Handler. To provide a quality service to clients in accordance with their needs whilst ensuring full FCA compliance. **Duties and responsibilities**: - Follow a training plan with practical 'on the job'...


  • Coventry, United Kingdom Kinorigo Ltd Full time

    **Customer Relationship Executive - Construction** **Industry**: Construction, Building, Natural Stone, Porcelain tiles. **Location**: Tile Hill, Coventry - Office Based **Salary**: £26-£30K depending on experience **Position**: Permanent **Hours**: Full Time **Holidays**:20 days per annum Kinorigo, specialists in the supply and installation of...


  • Coventry, United Kingdom Orbit Group Full time

    Orbit is a fantastic business and one that’s really going places. Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home. Over 50 years later, we’re one of the leading housing providers in the UK.Our services have diversified, our housing portfolio has expanded,...


  • Coventry, Coventry, United Kingdom Arch Recruitment Solutions Ltd Full time

    Job OverviewWe are seeking a highly motivated Account Manager to join our team at Arch Recruitment Solutions Ltd in Coventry. This is a full-time position with a salary of up to £60,000 per annum.The successful candidate will have excellent communication skills and the ability to build strong relationships with customers. Key responsibilities...

  • Case Admin

    7 days ago


    Coventry, United Kingdom Brook Street Full time

    Temporary Contract Monday - Friday 9am-5pm 37hrs per week Pay rate starts at £9.65 Increasing to £9.69 after 12 working weeks Job Role -Case Admin Duties include but not restricted to " Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases. " Ensure the effective administration of referrals to...

  • Material Handler

    7 months ago


    Coventry, United Kingdom Recra Consulting Full time

    **About the Job** **_ Recra are working in partnership_**_ _with a well established fabrication company who are looking to add a Material Handler/Inspector to their team on a full-time permanent basis. **Key Tasks**: - Receiving and visually inspecting deliveries - Pre kitting assemblies in line with production - Cycle counting to ensure orders match...