Technical Service Specialist

3 weeks ago

Coleshill Warwickshire, United Kingdom Polaris Inc. Full time

About Polaris

As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954.

Polaris' high-quality product line-up includes the Polaris RANGER®, RZR® and Polaris GENERAL™ side-by-side off-road vehicles; Sportsman® all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Indian Motorcycle® mid-size and heavyweight motorcycles; Slingshot® moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories.

Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe.

Job Summary

Polaris Britain is currently hiring a Technical Service Specialist. The Technical Service Specialist will be responsible for:

  • Technical support for the dealer network of Polaris Off-Road vehicles and Indian Motorcycle
  • Coordination of parts, garment and accessory orders (PG&A), improving the efficiency of customer service.
  • Provision of technical training for the British dealer network

Essential Duties & Responsibilities

  • Assist dealers with any requirement about breakdowns or technical issues on vehicles, service bulletins, and recalls
  • Telephone counselling for dealers and customers
  • Regular visits to dealers for training purposes, audits and to build a good working relationship
  • Supporting the marketing department with preparation and realization of events
  • Prepare and maintain press demo fleet
  • Management of communications to the dealer network
  • Preparation and implementation of technical training for the dealer network
  • Manage PG&A (Parts, Garments & Accessories) orders for dealers and ensure the ongoing accuracy of availability information.
  • Management of parts orders, provision of the corresponding status and communication with dealers.
  • Work with European Head Office PG&A Staff to develop and deliver smarter / leaner PG&A Forecasting for Polaris UK & Ireland
  • Preparation of reports for the Regional Technical Service Supervisor on the status of the PG&A business with the dealer network
  • Routinely analyse data on common part failures and liaise with service managers, product managers and engineers to identify root causes and solutions
  • Participation in relevant Polaris events and meetings (department meetings, trade fairs and dealer events)
  • Managing communication with authorities such as the DVLA to avoid legal issues

Skills & Knowledge

  • Minimum HND, preferably Degree level education, with significant experience (minimum 5 years) in automotive / mechanical field
  • Excellent technical customer service skills, high level of teamwork.
  • Excellent organization, communication and administrative skills, PC applications, Microsoft Word, Excel, data entry within order processing/distribution systems.
  • Ability to take instructions and work independently.
  • Ability to manage multiple tasks and projects simultaneously in a fast-paced and stressful work environment.
  • Ability to resolve conflicts
  • Expertise in vehicle electrics and vehicle diagnostics
  • Interest in and knowledge of off-road vehicles and motorbikes
  • Driving licence class B is necessary, class A desirable (not obligatory)
  • Language skills: Fluency in English is mandatory, basic knowledge of is German is beneficial but not mandatory.

Working Conditions

  • Office environment.
  • Fast-paced working environment
  • Occasional travel within UK & Ireland territory and Europe required (20%)

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