Technical support engineer

3 weeks ago

Coleshill Warwickshire, United Kingdom Polaris Inc. Full time

About Polaris As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954.

Polaris' high-quality product line-up includes the Polaris RANGER®, RZR® and Polaris GENERAL™ side-by-side off-road vehicles; Sportsman® all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Indian Motorcycle® mid-size and heavyweight motorcycles; Slingshot® moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories.

Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe.

Job Summary
Polaris Britain is currently hiring a Technical Service Specialist. The Technical Service Specialist will be responsible for:
Technical support for the dealer network of Polaris Off-Road vehicles and Indian Motorcycle
Coordination of parts, garment and accessory orders (PG&A), improving the efficiency of customer service.
Provision of technical training for the British dealer network

Essential Duties & Responsibilities
Assist dealers with any requirement about breakdowns or technical issues on vehicles, service bulletins, and recalls
Telephone counselling for dealers and customers
Regular visits to dealers for training purposes, audits and to build a good working relationship
Supporting the marketing department with preparation and realization of events
Prepare and maintain press demo fleet
Management of communications to the dealer network
Preparation and implementation of technical training for the dealer network
Manage PG&A (Parts, Garments & Accessories) orders for dealers and ensure the ongoing accuracy of availability information.
Management of parts orders, provision of the corresponding status and communication with dealers.
Work with European Head Office PG&A Staff to develop and deliver smarter / leaner PG&A Forecasting for Polaris UK & Ireland
Preparation of reports for the Regional Technical Service Supervisor on the status of the PG&A business with the dealer network
Routinely analyse data on common part failures and liaise with service managers, product managers and engineers to identify root causes and solutions
Participation in relevant Polaris events and meetings (department meetings, trade fairs and dealer events)
Managing communication with authorities such as the DVLA to avoid legal issues

Skills & Knowledge
Minimum HND, preferably Degree level education, with significant experience (minimum 5 years) in automotive / mechanical field
Excellent technical customer service skills, high level of teamwork.
Excellent organization, communication and administrative skills, PC applications, Microsoft Word, Excel, data entry within order processing/distribution systems.
Ability to take instructions and work independently.
Ability to manage multiple tasks and projects simultaneously in a fast-paced and stressful work environment.
Ability to resolve conflicts
Expertise in vehicle electrics and vehicle diagnostics
Interest in and knowledge of off-road vehicles and motorbikes
Driving licence class B is necessary, class A desirable (not obligatory)
Language skills: Fluency in English is mandatory, basic knowledge of is German is beneficial but not mandatory.

Working Conditions
Office environment.
Fast-paced working environment
Occasional travel within UK & Ireland territory and Europe required (20%)

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