Senior Technical Support Engineer
5 days ago
Location: Coleshill
Salary: £40,000 - £45,000 + Benefits
Applause IT Recruitment Ltd is seeking a dedicated 3rd Line Engineer to join a dynamic managed service provider. The ideal candidate will possess extensive experience within a Microsoft technology environment and a solid background in a managed service setting.
The selected 3rd Line Engineer will be responsible for providing high-level technical support to clients. This role includes:
- Diagnosing and resolving complex technical issues.
- Setting up and configuring hardware and software.
- Managing user accounts and devices.
- Addressing technical inquiries and troubleshooting problems.
- Escalating support tickets through the service desk to ensure timely resolution.
The successful candidate should demonstrate:
- A strong background in a managed service environment, with the ability to manage multiple tasks effectively.
- In-depth knowledge of Windows 10/11, Windows Server, Office 365, and SCCM (or similar).
- Proficiency in Active Directory and virtualisation technologies such as VMWare ESXi and Hyper-V.
- Excellent communication skills and a knack for problem-solving.
Additionally, the candidate should be capable of documenting all support interactions accurately in the ticketing system, ensuring that all progress and necessary actions are recorded promptly.
Experience with cloud technologies is a plus, and a clean UK driving license is required.
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