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Senior Technical Support Engineer

2 months ago

Coleshill Warwickshire, United Kingdom Applause IT Recruitment Ltd Full time
Position: Third-Level Systems Engineer

Location: Remote/On-site options available
Salary: Competitive package with benefits

Applause IT Recruitment Ltd is collaborating with a dynamic managed service provider seeking a Third-Level Systems Engineer with robust expertise in the Microsoft technology ecosystem and a background in managed services.

The selected candidate will be responsible for providing high-level technical support to clients. This includes:

  • Diagnosing and resolving complex technical issues.
  • Setting up and configuring both hardware and software systems.
  • Managing user accounts and devices effectively.
  • Addressing technical inquiries and troubleshooting problems.
  • Escalating support tickets through the service desk to ensure timely resolution.

The ideal candidate should possess the following qualifications:

  • Experience in a managed service environment, with strong multitasking and prioritization skills.
  • In-depth knowledge of Windows 10/11, Windows Server, Office 365, and SCCM (or similar tools).
  • Proficiency in Active Directory and virtualization technologies such as VMWare ESXi and Hyper-V.
  • Excellent communication skills with the ability to simplify technical concepts for users at all levels.
  • Any familiarity with cloud technologies would be a plus.

Additionally, candidates must hold a valid UK driving license.

We look forward to receiving your application for this exciting opportunity.