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Senior Technical Support Specialist
2 months ago
Pertemps Bond is collaborating with an innovative organization seeking a Senior IT Service Desk Analyst to enhance their team. This role is essential for the upkeep of the IT framework and ensuring optimal user satisfaction.
Key Responsibilities:
- Oversee daily Service Desk operations, ensuring efficient troubleshooting and resolution of user issues.
- Utilize advanced technical expertise to diagnose and address a variety of technical challenges, including software installations, network configurations, and system troubleshooting.
- Deliver comprehensive support across multiple levels, addressing inquiries through various channels.
- Manage application deployment using established software distribution methods.
- Maintain ownership of requests and incidents, providing timely updates to users and coordinating with relevant teams for resolution.
- Assist with account administration as required.
- Proactively identify and manage incidents and service requests, ensuring adherence to established timelines and processes.
- Provide effective incident and request management for technology-related issues.
- Respond to user inquiries via phone, service desk tickets, and in-person visits.
- Experience: At least 5 years in an IT Service Desk or IT Support capacity.
- Analytical Skills: Proven ability to troubleshoot complex technical issues with strong analytical capabilities.
- Communication: Exceptional verbal and written communication skills, capable of conveying technical information to non-technical audiences.
- Leadership: Demonstrated leadership skills with a proactive approach to team development and problem resolution.
- Customer Service Orientation: A strong dedication to providing outstanding customer service and a user-focused approach to IT support.
Standard hours are Monday to Friday, 9:00 AM to 5:30 PM.
Compensation:
Annual salary of £30,000.