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Senior Technical Support Specialist

2 months ago


Coleshill, Warwickshire, United Kingdom Pertemps Bond Full time
Position Overview:
Pertemps Bond is collaborating with an innovative organization seeking a Senior IT Service Desk Analyst to enhance their team. This role is essential for the upkeep of the IT framework and ensuring optimal user satisfaction.
Key Responsibilities:
  • Oversee daily Service Desk operations, ensuring efficient troubleshooting and resolution of user issues.
  • Utilize advanced technical expertise to diagnose and address a variety of technical challenges, including software installations, network configurations, and system troubleshooting.
  • Deliver comprehensive support across multiple levels, addressing inquiries through various channels.
  • Manage application deployment using established software distribution methods.
  • Maintain ownership of requests and incidents, providing timely updates to users and coordinating with relevant teams for resolution.
  • Assist with account administration as required.
  • Proactively identify and manage incidents and service requests, ensuring adherence to established timelines and processes.
  • Provide effective incident and request management for technology-related issues.
  • Respond to user inquiries via phone, service desk tickets, and in-person visits.
Qualifications & Experience:
  • Experience: At least 5 years in an IT Service Desk or IT Support capacity.
  • Analytical Skills: Proven ability to troubleshoot complex technical issues with strong analytical capabilities.
  • Communication: Exceptional verbal and written communication skills, capable of conveying technical information to non-technical audiences.
  • Leadership: Demonstrated leadership skills with a proactive approach to team development and problem resolution.
  • Customer Service Orientation: A strong dedication to providing outstanding customer service and a user-focused approach to IT support.
Work Schedule:
Standard hours are Monday to Friday, 9:00 AM to 5:30 PM.
Compensation:
Annual salary of £30,000.