Technical Support Analyst

5 days ago

Coleshill, Warwickshire, United Kingdom Pertemps Bond Full time
About the Role

Pertemps Bond is seeking a highly skilled Senior IT Service Desk Analyst to join our dynamic team. As a key member of our IT department, you will play a crucial role in maintaining our IT infrastructure and ensuring our users have the best possible experience.

Key Responsibilities
  • IT Service Desk Operations: Provide day-to-day support to our users, including troubleshooting and problem resolution, and work closely with the IT department to ensure high-quality customer service.
  • Technical Support: Utilize advanced technical skills to analyze and resolve technical issues, including setting up shared drives, mapping network drives, installing and updating software, and network troubleshooting.
  • Call Center Support: Provide first, second, and third-level support to our users, including application deployment using company-approved software distribution mechanisms.
  • Incident and Request Management: Retain ownership of requests and incidents until resolution, communicating status to customers and coordinating resolution with relevant support teams.
  • Account Administration: Provide support for account administration in times of need.
  • Problem-Solving and Escalation: Actively identify, assess, record, resolve, or escalate incidents and service requests, ensuring they are handled within an agreed time limit, within agreed processes, and in a professional and customer-sensitive manner.
  • User Support: Provide incident and request management to end users on technology issues.
  • Customer Communication: Answer queries by telephone, service desk tickets, and walk-in customers.
Requirements
  • Experience: Minimum 5 years of experience in an IT Service Desk or IT Support role.
  • Problem-Solving Skills: Strong analytical skills with the ability to troubleshoot complex technical issues effectively.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Leadership Skills: Demonstrated leadership qualities with a proactive approach to problem-solving and team development.
  • Customer Focus: A strong commitment to delivering exceptional customer service and a user-centric approach to IT support.
What We Offer
  • Full-time Permanent Position: Monday to Friday, 9:00 am to 5:30 pm.
  • Competitive Salary: £30,000 per annum.

  • Lead IT Support Analyst

    4 weeks ago

    Coleshill, Warwickshire, United Kingdom Pertemps Bond Full time

    Position Overview:Pertemps Bond is collaborating with an innovative organization seeking a dedicated Senior IT Service Desk Analyst to enhance their team. This role is pivotal in ensuring the smooth operation of IT services and delivering exceptional user experiences.Role Responsibilities:Oversee daily Service Desk functions, ensuring effective...

  • Senior Technical Support Specialist

    4 weeks ago

    Coleshill, Warwickshire, United Kingdom Pertemps Bond Full time

    Position Overview:Pertemps Bond is collaborating with an innovative organization seeking a Senior IT Service Desk Analyst to enhance their team. This role is essential for the upkeep of the IT framework and ensuring optimal user satisfaction.Key Responsibilities:Oversee daily Service Desk operations, ensuring efficient troubleshooting and resolution of user...

  • Senior IT Support Specialist

    5 days ago

    Coleshill, Warwickshire, United Kingdom Pertemps Bond Full time

    Pertemps Bond is seeking a skilled Senior IT Service Desk Analyst to join our client's dynamic team in Coleshill. This role is crucial for maintaining the organization's IT infrastructure and ensuring a seamless experience for all users. Role Overview The Senior Service Desk Analyst will be responsible for the day-to-day operations of the service desk....

  • Senior IT Support Specialist

    3 weeks ago

    Coleshill, Warwickshire, United Kingdom Pertemps Bond Full time

    Pertemps Bond is seeking a skilled Senior IT Service Desk Analyst to join our client's dynamic team in Coleshill. This role is crucial for maintaining the organization's IT infrastructure and ensuring a seamless experience for all users. Role Overview The Senior Service Desk Analyst will be responsible for the day-to-day operations of the service desk....

  • IT Service Operations Analyst

    4 weeks ago

    Coleshill, Warwickshire, United Kingdom Pertemps Bond Full time

    Position Overview:Pertemps Bond is collaborating with an innovative organization seeking a dedicated Senior IT Service Desk Analyst to enhance their IT support team. This full-time permanent role is pivotal in sustaining the organization's IT framework and ensuring an optimal user experience.Key Responsibilities:Oversee daily operations of the Service Desk,...

  • Technical Support Specialist

    5 days ago

    Coleshill, Warwickshire, United Kingdom Polaris Inc. Full time

    About Polaris Inc.Polaris Inc., a leading global innovator in powersports, is a pioneer in product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954.Our high-quality product line-up includes the Polaris RANGER, RZR and Polaris GENERALTM side-by-side off-road...

  • Technical Support Specialist

    7 days ago

    Coleshill, Warwickshire, United Kingdom Polaris Inc. Full time

    About Polaris Inc.Polaris Inc., a leading global innovator in powersports, is a pioneer in product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954.Our high-quality product line-up includes the Polaris RANGER, RZR and Polaris GENERALTM side-by-side off-road...

  • Senior IT Support Specialist

    6 days ago

    Coleshill, Warwickshire, United Kingdom Pertemps Bond Full time

    About the RolePertemps Bond is seeking a highly skilled Senior IT Service Desk Analyst to join our dynamic team. As a key member of our IT department, you will play a crucial role in maintaining our IT infrastructure and ensuring our users have the best possible experience.Key ResponsibilitiesIT Service Desk Operations: Provide day-to-day support to our...

  • Senior IT Support Specialist

    5 days ago

    Coleshill, Warwickshire, United Kingdom Pertemps Bond Full time

    About the RolePertemps Bond is seeking a highly skilled Senior IT Service Desk Analyst to join our dynamic team. As a key member of our IT department, you will play a crucial role in maintaining our IT infrastructure and ensuring our users have the best possible experience.Key ResponsibilitiesIT Service Desk Operations: Provide day-to-day support to our...

  • Senior Technical Support Specialist

    6 days ago

    Coleshill, Warwickshire, United Kingdom Applause IT Recruitment Ltd Full time

    Job Title: 3rd Line EngineerJob Type: Full-timeCompany: Applause IT Recruitment LtdLocation: Remote (with occasional on-site visits)Job Description:We are seeking a highly skilled and experienced 3rd Line Engineer to join our team. As a 3rd Line Engineer, you will be responsible for delivering technical assistance to our clients, including diagnosing and...

  • Senior Technical Support Specialist

    5 days ago

    Coleshill, Warwickshire, United Kingdom Applause IT Recruitment Ltd Full time

    Job Title: 3rd Line EngineerJob Type: Full-timeCompany: Applause IT Recruitment LtdLocation: Remote (with occasional on-site visits)Job Description:We are seeking a highly skilled and experienced 3rd Line Engineer to join our team. As a 3rd Line Engineer, you will be responsible for delivering technical assistance to our clients, including diagnosing and...

  • Polaris Inc. Technical Support Specialist

    7 days ago

    Coleshill, Warwickshire, United Kingdom Polaris Inc. Full time

    Job DescriptionAbout Polaris Inc.Polaris Inc. is a leading global company in the powersports industry, pioneering product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954.Our high-quality product line-up includes the Polaris RANGER, RZR and Polaris GENERALTM...

  • Automotive Technical Service Representative

    7 days ago

    Coleshill, Warwickshire, United Kingdom Polaris Inc. Full time

    Job DescriptionAbout Polaris Inc.Polaris Inc. is a leading global company in the powersports industry, pioneering innovative products and services that have been enriching outdoor experiences since its founding in 1954.The company's high-quality product lineup includes Polaris RANGER, RZR, and Polaris GENERAL side-by-side off-road vehicles; Sportsman...

  • IT Service Desk Manager

    5 days ago

    Coleshill, Warwickshire, United Kingdom Pertemps Bond Full time

    About the RolePertemps Bond is seeking a highly skilled Senior IT Service Desk Analyst to join our dynamic team. As a key member of our IT department, you will play a crucial role in maintaining our IT infrastructure and ensuring our users have the best possible experience.Key ResponsibilitiesIT Service Desk Operations: Provide day-to-day support to our...

  • IT Service Desk Manager

    6 days ago

    Coleshill, Warwickshire, United Kingdom Pertemps Bond Full time

    About the RolePertemps Bond is seeking a highly skilled Senior IT Service Desk Analyst to join our dynamic team. As a key member of our IT department, you will play a crucial role in maintaining our IT infrastructure and ensuring our users have the best possible experience.Key ResponsibilitiesIT Service Desk Operations: Provide day-to-day support to our...

  • Lead Developer

    6 days ago

    Coleshill, Warwickshire, United Kingdom Certes Full time

    About the RoleCertes is seeking a highly skilled Senior Software Engineer to join our team. As a Senior Software Engineer, you will play a key role in designing and developing innovative software solutions that drive our business forward.Key ResponsibilitiesSoftware Development: Lead the development of complex software applications using Microsoft C# and.Net...

  • Lead Developer

    5 days ago

    Coleshill, Warwickshire, United Kingdom Certes Full time

    About the RoleCertes is seeking a highly skilled Senior Software Engineer to join our team. As a Senior Software Engineer, you will play a key role in designing and developing innovative software solutions that drive our business forward.Key ResponsibilitiesSoftware Development: Lead the development of complex software applications using Microsoft C# and.Net...

  • Technical Service Specialist

    5 days ago

    Coleshill, Warwickshire, United Kingdom Polaris Inc. Full time

    About Polaris Inc.Polaris Inc. is a global leader in the powersports industry, pioneering product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954.We are a company that values innovation, quality, and customer satisfaction. Our product line-up includes a range of...

  • Technical Service Specialist

    5 days ago

    Coleshill, Warwickshire, United Kingdom Polaris Inc. Full time

    About Polaris Inc.Polaris Inc. is a global leader in the powersports industry, pioneering product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954.We are a company that values innovation, quality, and customer satisfaction. Our product line-up includes a range of...

  • Technical Service Specialist

    5 days ago

    Coleshill, Warwickshire, United Kingdom Polaris Inc. Full time

    About Polaris Inc.Polaris Inc. is a global leader in the powersports industry, pioneering product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954.We are a company that values innovation, quality, and customer satisfaction. Our product line-up includes a range of...