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Polaris Inc. Technical Support Specialist
2 months ago
About Polaris Inc.
Polaris Inc. is a leading global company in the powersports industry, pioneering product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954.
Our high-quality product line-up includes the Polaris RANGER, RZR and Polaris GENERALTM side-by-side off-road vehicles; Sportsman all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Indian Motorcycle mid-size and heavyweight motorcycles; Slingshot moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons.
We enhance the riding experience with a robust portfolio of parts, garments, and accessories.
Proudly headquartered in Minnesota, Polaris Inc. serves more than 100 countries across the globe.
Job Summary
Polaris Inc. is currently hiring a Technical Service Specialist. The Technical Service Specialist will be responsible for:
- Providing technical support for the dealer network of Polaris Off-Road vehicles and Indian Motorcycle
- Coordinating parts, garment and accessory orders (PG&A), improving the efficiency of customer service
- Providing technical training for the British dealer network
Essential Duties & Responsibilities
- Assist dealers with any requirement about breakdowns or technical issues on vehicles, service bulletins, and recalls
- Telephone counselling for dealers and customers
- Regular visits to dealers for training purposes, audits and to build a good working relationship
- Supporting the marketing department with preparation and realization of events
- Preparing and maintaining press demo fleet
- Managing communications to the dealer network
- Preparing and implementing technical training for the dealer network
- Managing PG&A (Parts, Garments & Accessories) orders for dealers and ensuring the ongoing accuracy of availability information
- Managing parts orders, providing the corresponding status and communication with dealers
- Working with European Head Office PG&A Staff to develop and deliver smarter / leaner PG&A Forecasting for Polaris UK & Ireland
- Preparing reports for the Regional Technical Service Supervisor on the status of the PG&A business with the dealer network
- Routinely analysing data on common part failures and liaising with service managers, product managers and engineers to identify root causes and solutions
- Participating in relevant Polaris events and meetings (department meetings, trade fairs and dealer events)
- Managing communication with authorities such as the DVLA to avoid legal issues
Skills & Knowledge
- Minimum HND, preferably Degree level education, with significant experience (minimum 5 years) in automotive / mechanical field
- Excellent technical customer service skills, high level of teamwork
- Excellent organization, communication and administrative skills, PC applications, Microsoft Word, Excel, data entry within order processing/distribution systems
- Ability to take instructions and work independently
- Ability to manage multiple tasks and projects simultaneously in a fast-paced and stressful work environment
- Ability to resolve conflicts
- Expertise in vehicle electrics and vehicle diagnostics
- Interest in and knowledge of off-road vehicles and motorbikes
- Driving licence class B is necessary, class A desirable (not obligatory)
- Language skills: Fluency in English is mandatory, basic knowledge of German is beneficial but not mandatory
Working Conditions
- Office environment
- Fast-paced working environment
- Occasional travel within UK & Ireland territory and Europe required (20%)
