Senior Technical Support Engineer

2 weeks ago


Coleshill Warwickshire, United Kingdom Applause IT Recruitment Ltd Full time
Position: 3rd Line Engineer

Location: Coleshill
Salary: £40,000 - £45,000 + Benefits

Applause IT Recruitment Ltd is seeking a dedicated 3rd Line Engineer to join a dynamic managed service provider. The ideal candidate will possess extensive experience within a Microsoft technology environment and a solid background in a managed service setting.

The selected 3rd Line Engineer will be responsible for providing high-level technical support to clients. This role includes:

  • Diagnosing and resolving complex technical issues.
  • Setting up and configuring hardware and software.
  • Managing user accounts and devices.
  • Addressing technical inquiries and troubleshooting problems.
  • Escalating support tickets through the service desk to ensure timely resolution.

The successful candidate should demonstrate:

  • A strong background in a managed service environment, with the ability to manage multiple tasks effectively.
  • In-depth knowledge of Windows 10/11, Windows Server, Office 365, and SCCM (or similar).
  • Proficiency in Active Directory and virtualisation technologies such as VMWare ESXi and Hyper-V.
  • Excellent communication skills and a knack for problem-solving.

Additionally, the candidate should be capable of documenting all support interactions accurately in the ticketing system, ensuring that all progress and necessary actions are recorded promptly.

Experience with cloud technologies is a plus, and a clean UK driving license is required.



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