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Technical Service Specialist
4 months ago
About Polaris
As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954.
Polaris' high-quality product line-up includes the Polaris RANGER®, RZR® and Polaris GENERAL™ side-by-side off-road vehicles; Sportsman® all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Indian Motorcycle® mid-size and heavyweight motorcycles; Slingshot® moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories.
Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe.
Job Summary
Polaris Britain is currently hiring a Technical Service Specialist. The Technical Service Specialist will be responsible for:
- Technical support for the dealer network of Polaris Off-Road vehicles and Indian Motorcycle
- Coordination of parts, garment and accessory orders (PG&A), improving the efficiency of customer service.
- Provision of technical training for the British dealer network
Essential Duties & Responsibilities
- Assist dealers with any requirement about breakdowns or technical issues on vehicles, service bulletins, and recalls
- Telephone counselling for dealers and customers
- Regular visits to dealers for training purposes, audits and to build a good working relationship
- Supporting the marketing department with preparation and realization of events
- Prepare and maintain press demo fleet
- Management of communications to the dealer network
- Preparation and implementation of technical training for the dealer network
- Manage PG&A (Parts, Garments & Accessories) orders for dealers and ensure the ongoing accuracy of availability information.
- Management of parts orders, provision of the corresponding status and communication with dealers.
- Work with European Head Office PG&A Staff to develop and deliver smarter / leaner PG&A Forecasting for Polaris UK & Ireland
- Preparation of reports for the Regional Technical Service Supervisor on the status of the PG&A business with the dealer network
- Routinely analyse data on common part failures and liaise with service managers, product managers and engineers to identify root causes and solutions
- Participation in relevant Polaris events and meetings (department meetings, trade fairs and dealer events)
- Managing communication with authorities such as the DVLA to avoid legal issues
Skills & Knowledge
- Minimum HND, preferably Degree level education, with significant experience (minimum 5 years) in automotive / mechanical field
- Excellent technical customer service skills, high level of teamwork.
- Excellent organization, communication and administrative skills, PC applications, Microsoft Word, Excel, data entry within order processing/distribution systems.
- Ability to take instructions and work independently.
- Ability to manage multiple tasks and projects simultaneously in a fast-paced and stressful work environment.
- Ability to resolve conflicts
- Expertise in vehicle electrics and vehicle diagnostics
- Interest in and knowledge of off-road vehicles and motorbikes
- Driving licence class B is necessary, class A desirable (not obligatory)
- Language skills: Fluency in English is mandatory, basic knowledge of is German is beneficial but not mandatory.
Working Conditions
- Office environment.
- Fast-paced working environment
- Occasional travel within UK & Ireland territory and Europe required (20%)