Policy Adviser
3 months ago
Role: Managed Accounts Advisor
This is an amazing opportunity to join BSI's dynamic and successful team of Managed Account Advisors in delivering / facilitating projects and customer service to our clients.
To use all available planning tools, providing short- and long-term planning solutions to ensure Monthly UK&I days delivery are met.
To handle all calls (inbound and outbound) in an effective manner to ensure that the BSI “Tone of Voice” and quality guidelines are always maintained.
Negotiating with clients in relation to diary moves to minimise the number of changes necessary whilst implementing our Short Notice Cancellation policy where required.
To take prompt action any re-work due to sickness or leavers within our delivery community.
Ensure no un-booked assessment are left in previous months by proactively monitoring un-booked work and updating our systems appropriately.
You will need to hold experience in dealing with the Operational side of client account management.
Previous experience coordinating multiple client projects.
Experience with Excel & SAP would be highly desirable.
BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.
We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company.
D&I Policy
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.
If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.
#Our Excellence Behaviours: Client-centric, Agile, Collaborative. They help us ensure that BSI is a great place to work and a highly successful business.
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