Customer Service Advisor

1 month ago

Milton Keynes Buckinghamshire, United Kingdom Gatehouse Bank plc Full time

Customer Service Advisor

9-5, Monday – Friday

Hybrid – Milton Keynes

Role purpose

The purpose of this role is to be responsible for the entire customer journey for all post completion customers. This includes supporting our customers during their onboarding, managing day-to-day enquiries, and dealing with specific requests for support. It includes supporting some of our key business processes including product transfers, redemptions and additional lump sum payments. Upholding excellent quality standards and providing customer-centric support

About us

Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We’re one of the fastest growing banks of our kind in the UK and are a subsidiary of Gatehouse Financial Group Limited.

We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.

Our way of operating is stable, transparent, and shares risk and reward in an equitable way. That’s why we talk about balanced banking.

Key responsibilities

To provide excellent levels of customer service, delight our customers, and leave a lasting impression and provide positive customer outcomes.

Identify, support and manage vulnerable customers by tailoring the support provided, in a communication style that is appropriate to that individual customer.

Identify and support any customer complaints with a strong emphasis on first point resolution

To provide support to all our customers, across all our products, through various communication channels including telephony and email. As our service offering expands, this may also include webchat, WhatsApp and other social media platforms.

Key Skills required

Customer Services experience, ideally in Financial Services

Ability to multi-task and work in a fast-paced environment

Ability to problem-solve customer queries and being able to provide real-time solutions.

Excellent verbal and written communication skills and attention to detail.

Excellent customer service, problem-resolution skills and strong PC skills.

Ability to provide internal and external customers with the highest quality of customer service that meets their needs, in a timely efficient and professional manner; ability to follow up on customer complaints, questions or requests.

Ability to meet deadlines along with excellent time management skills.

Additional Details

We offer highly attractive reward package; the typical benefits include:

25 days holiday entitlement increasing with service

Pension Plan

Private Medical Insurance

Dental Cover

Income Protection

Life Assurance

Employee Referral Bonus

Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed by using this link

  • Customer Service Advisor

    3 months ago

    Milton Keynes, United Kingdom 360 Resourcing Solutions Full time

    **Customer Service Advisor** **Full Time/Permanent - Immedite start** **£27,000 basic + Bonus, OTE £32,400** **Milton Keynes** My client is looking for a **Customer Service Advisor **to join their team based in **Milton Keynes**. Paying a basic salary of **£27,000** with a bonus of up to 20% (£5400, throughout the year) **What you can expect in...

  • Customer Service Advisor

    3 weeks ago

    Milton Keynes, United Kingdom Osborne Appointments Full time

    Job Title: Customer Service Advisor Location: Milton Keynes Salary: £25k - £30k plus (Depending on experience) Days: Monday - Friday Hours: 9am – 5pm Do you have experience in Customer Service? If yes, we would love to hear from you! Our client in Milton Keynes are looking for a Customer Service Advisor. The Customer Service Advisor interacts with...

  • Customer Service Advisor

    2 days ago

    Milton Keynes, United Kingdom EAC Consulting Group Full time

    EAC are representing a company specialising in Property Management, who are on the lookout for an Customer Service Advisor to join their team. This is an opportunity for an articulate individual, with a passion for delivering great customer service. If you are experienced working within a customer centred environment and are a natural problem solver then...

  • Customer Service Advisor

    2 weeks ago

    Milton Keynes, United Kingdom Osborne Appointments Full time

    Job Title: Customer Service AdvisorLocation: Milton KeynesSalary: £25k - £30k plus (Depending on experience)Days: Monday - FridayHours: 9am – 5pmDo you have experience in Customer Service?If yes, we would love to hear from you! Our client in Milton Keynes are looking for a Customer Service Advisor.The Customer Service Advisor interacts with customers via...

  • Customer Service Advisor

    1 month ago

    Milton Keynes, United Kingdom Ascendant Recruitment Full time

    Customer Service Advisor Milton Keynes Fully Office Based Full Time £12.14 per hour £23,673 per annumMy client is looking for a Customer Service Advisor who is passionate about providing excellence. This role is temporary on an ongoing basis, so there is no finish date. As a Customer Service Advisor your role is to provide administration support to...

  • Customer Service Advisor

    1 month ago

    Milton Keynes, United Kingdom Ascendant Recruitment Full time

    Customer Service Advisor Milton Keynes Fully Office Based Full Time £12.14 per hour £23,673 per annumMy client is looking for a Customer Service Advisor who is passionate about providing excellence. This role is temporary on an ongoing basis, so there is no finish date. As a Customer Service Advisor your role is to provide administration support to...

  • Customer Service Advisor

    1 week ago

    Milton Keynes, United Kingdom Osborne Appointments Full time

    Job Title: Customer Service Advisor Location: Milton Keynes Salary: £25k - £30k plus (Depending on experience) Days: Monday - Friday Hours: 9am – 5pm Do you have experience in Customer Service? If yes, we would love to hear from you! Our client in Milton Keynes are looking for a Customer Service Advisor. The Customer Service Advisor interacts with...

  • Customer Service Advisor

    3 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 12-month Temporary contract £12.00 per hour Hours: Monday to Friday: 08.30 - 17.00 Full time onsite. We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we...

  • Customer Service Advisor

    6 days ago

    Milton Keynes, United Kingdom Ascendant Recruitment Full time

    Customer Service Advisor 12 Month Contract Monday to Friday Milton Keynes Fully Office Based £12.00 per hour £23,400 per annum My client, a luxury automotive brand, is looking for a Customer Service Advisor who is passionate about providing the highest level of customer satisfaction to ensure customer loyalty. As a Customer Service Advisor, you will...

  • Customer Service Advisor

    6 days ago

    Milton Keynes, United Kingdom Ascendant Recruitment Full time

    Customer Service Advisor 12 Month Contract Monday to Friday Milton Keynes Fully Office Based £12.00 per hour £23,400 per annum My client, a luxury automotive brand, is looking for a Customer Service Advisor who is passionate about providing the highest level of customer satisfaction to ensure customer loyalty. As a Customer Service Advisor, you will...

  • Customer Service Advisor

    3 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 12-month Temporary contract £12.00 per hour Hours: Monday to Friday: 08.30 - 17.00 Full time onsite. We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we...

  • Customer Service Advisor

    3 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 12-month Temporary contract £12.00 per hour Hours: Monday to Friday: 08.30 - 17.00 Full time onsite. We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we...

  • Customer Service Advisor

    2 days ago

    Milton Keynes, United Kingdom Mixxos Group Full time

    Customer Support Advisor Location - Central Milton Keynes Pay rate - £14.40 per hourCurrent working hours are - 9.00am - 5.00pm (35 hours) Temporary contract - On-going We are recruiting Customer Support Advisors for a sought after company to work for in Milton Keynes who are a leader in what they do. If you want to work for a company who cares about its...

  • Customer Service Advisor

    3 months ago

    Milton Keynes, United Kingdom Mears Full time

    Annual salary: up to £21,796.80 **Customer Service Advisor** Milton Keynes **Full Time Permanent - Up to £24,000 (prorated £21,796.80**.) **NIGHT SHIFTS 8PM-8AM **four days on, four days off rotation** We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned...

  • Customer Service Advisor

    3 months ago

    Milton Keynes, United Kingdom Bridge of Hope Full time

    Annual salary: up to £16,323.14 **Customer Service Advisor** Milton Keynes **Part Time Fixed Term - Up to £27,751 pro-rated £16,323.14** **25 hours a week working Monday - Friday** We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services...

  • Customer Service Advisor

    2 weeks ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    Customer Service Advisor12 month contractRate of pay £12.00 per hourHours: Monday - Friday 08.30 - 17.00 with a 1 hour lunch breakStart date: 16th September 2024 - No annual leave for the first 6 weeks to carry out full trainingFull-time, on-sitePurpose of role: Customer Service AdvisorTo deliver an excellent service to all customers as an 'information and...

  • Customer Service Advisor

    4 weeks ago

    Milton Keynes, United Kingdom HAYS Full time

    Customer Service Advisor Customer Service Advisor (Service Care)Department: Customer OperationsLocation: Tongwell, Milton Keynes – fully office basedHours: 37.5 hours per week – 08:30 – 17:00 with a 1-hour lunch break.Duration: to 21st February 2025 initiallyRate: Competitive hourly rate (PAYE)Your New Role:As a Customer Service Advisor, your primary...

  • Customer Service Advisor

    3 weeks ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    Customer Service Advisor6-month temporary contract£12.00 per hourHours of work: Monday - Friday 08.30 - 17.00We are recruiting for a Customer Service Advisor to work for our innovative and global client based in Milton Keynes. 2 weeks fulltime on site whilst training, then hybrid 2 days on site and 3 days WFHJob purpose: Customer Service AdvisorTo deliver...

  • Customer Service Advisor

    3 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 6-month temporary contract £12.00 per hour Hours: Monday to Friday 09.00 - 17.30 + 1 x Saturday a month working 09.00 - 17.00 (paid at time and a half) Training fulltime on site for the first 3 weeks whilst training, then hybrid 2 days on site and 3 days WFH **Responsibilities: Customer Services Advisor** - Respond...

  • Customer Service Advisor

    1 week ago

    Milton Keynes, United Kingdom Response Personnel Full time

    Customer Service Advisor 6-month temporary contract £12.00 per hour Hours of work: Monday - Friday 08.30 - 17.00 We are recruiting for a Customer Service Advisor to work for our innovative and global client based in Milton Keynes. 2 weeks fulltime on site whilst training, then hybrid 2 days on site and 3 days WFH Job purpose: Customer Service Advisor To...