Quality Assurance Analyst

3 weeks ago

Milton Keynes Buckinghamshire, United Kingdom Gatehouse Bank plc Full time

Quality Assurance Analyst

9-5, Monday – Friday

Hybrid – Milton Keynes

Role purpose

To effectively support and manage the Bank’s approach to first Line Operational Risk. Support the Quality Assurance Manager in building a best in class 'Go To' team for expertise and embed the culture of 'Right First Time across the Customer Journey.

About us

Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We’re one of the fastest growing banks of our kind in the UK and are a subsidiary of Gatehouse Financial Group Limited.

We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.

Our way of operating is stable, transparent, and shares risk and reward in an equitable way. That’s why we talk about balanced banking.

Key responsibilities

  • Completing a suite of Quality Assurance and Thematic Review checks
  • Support with 2LOD Compliance Monitoring, Internal and External Audits in respect of any annual reviews relating to Quality Assurance.
  • Continually assess, with the view to identifying Risks to the Bank & Customer through End 2 End checking.
  • Support with the production of high-quality reports/presentation packs for sharing with key stakeholders.
  • Provide Quality Assurance reporting of findings and monitor progress to ensure closed loop activity is achieved.
  • Support with reporting and presentation of performance metrics against the control’s framework.
  • Compliance Monitoring in respect of any scheduled reviews and follow up actions of updating the relevant Procedures and Processes.
  • Support Quality Assurance and Procedure Manager with ad-hoc and change projects.
  • Support with preparation of monthly Quality Assurance reports for submission to the Operations Risk & Assurance Forum.
  • Any other duties commensurate with the grade and level of responsibility of this role, for which the role holder has the necessary experience and/or training.

Key Skills required

  • Good working knowledge of MS Office applications (Excel, Word, PowerPoint as a minimum).
  • Knowledge of UK banking (Customer Service, Credit. Financial Crime, Operations) and risk management & controls principles appropriate to the three lines of defence model.
  • Understanding of compliance with group policies including Conduct Risk.
  • Excellent attention to detail with a ‘can do’ attitude and strong team skills.
  • Strong communication (written and oral) and organisational skills.
  • Able to work under pressure, whether alone or as part of a small team.
  • Willingness to challenge, collaborate and adapt.
  • Knowledge and experience of best practice and governance frameworks, methodologies, and emerging practice, in relation to the UK regulated financial services context.
  • Knowledge and understanding of risk control arrangements.
  • Knowledge of regulatory environment and key regulatory regimes.
  • Proven experience of working in a Risk/Controls Quality Assurance function within a financial institution
  • Understanding of Regulatory requirements and Conduct rules (CONC, COBS, BCOBS, MCOB, SYSC, DISP)

Additional Details

  • We offer highly attractive reward package; the typical benefits include:
  • 25 days holiday entitlement increasing with service
  • Pension Plan
  • Private Medical Insurance
  • Dental Cover
  • Income Protection
  • Life Assurance
  • Employee Referral Bonus

Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed by using this link

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