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Financial Services Quality Assurance Officer
2 months ago
Position: Quality Assurance Analyst
Working Hours: 9-5, Monday – Friday
Work Arrangement: Hybrid
Role Objective
The primary aim of this role is to proficiently assist and oversee the Bank's strategy towards first Line Operational Risk. Collaborate with the Quality Assurance Manager to establish a premier 'Go To' team for expertise and instill a culture of 'Right First Time' throughout the Customer Journey.
About Gatehouse Bank
Established in 2007, Gatehouse Bank operates in alignment with Shariah principles, providing a range of personal and corporate savings products, as well as financing options for UK residential and commercial properties. As a rapidly expanding entity in the UK banking sector, we are a subsidiary of Gatehouse Financial Group Limited.
Our operational philosophy emphasizes stability, transparency, and equitable sharing of risk and reward, which we refer to as balanced banking.
Key Responsibilities
- Conducting a comprehensive suite of Quality Assurance and Thematic Review assessments.
- Assisting with Compliance Monitoring from the second line of defense, as well as Internal and External Audits related to annual Quality Assurance reviews.
- Regularly evaluating to identify potential Risks to the Bank and Customers through thorough End-to-End checks.
- Supporting the creation of high-quality reports and presentation materials for key stakeholders.
- Delivering Quality Assurance reporting on findings and tracking progress to ensure effective closure of activities.
- Assisting in the reporting and presentation of performance metrics in relation to the control framework.
- Conducting Compliance Monitoring for scheduled reviews and updating relevant Procedures and Processes.
- Collaborating with the Quality Assurance and Procedure Manager on ad-hoc and change initiatives.
- Preparing monthly Quality Assurance reports for submission to the Operations Risk & Assurance Forum.
- Performing any other duties that align with the grade and level of responsibility of this role, provided the necessary experience and/or training is available.
Essential Skills
- Proficient in MS Office applications (Excel, Word, PowerPoint as a minimum).
- Familiarity with UK banking practices (Customer Service, Credit, Financial Crime, Operations) and risk management principles pertinent to the three lines of defense model.
- Understanding of compliance with group policies, including Conduct Risk.
- Exceptional attention to detail, coupled with a proactive attitude and strong teamwork capabilities.
- Excellent communication (both written and verbal) and organizational skills.
- Able to perform under pressure, whether independently or as part of a small team.
- Willingness to challenge, collaborate, and adapt as necessary.
- Knowledge and experience of best practices and governance frameworks within the UK regulated financial services context.
- Understanding of risk control arrangements and regulatory environments.
- Demonstrated experience in a Risk/Controls Quality Assurance role within a financial institution.
- Awareness of Regulatory requirements and Conduct rules (CONC, COBS, BCOBS, MCOB, SYSC, DISP).
Additional Information
- We provide a competitive reward package, including:
- 25 days of holiday entitlement, increasing with service
- Pension Plan
- Private Medical Insurance
- Dental Coverage
- Income Protection
- Life Assurance
- Employee Referral Bonus
Gatehouse Bank is committed to equal opportunity employment and encourages applications from qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Please note that we have partnered with The Curve Group to manage our recruitment process, ensuring a positive experience for candidates pursuing a career with Gatehouse Bank. Your personal details may be processed by The Curve Group on behalf of Gatehouse Bank. For further information, please refer to their Privacy Policy.
