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Customer Service Advisor, Italian Speaker eCommerce

2 months ago

London, United Kingdom Vivienne Westwood Full time

Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you’re interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides a excellent benefits package to support its employees, keep reading….
Vivienne Westwood is looking for an enthusiastic Italian speaking E-commerce Customer Service Associate to join our expanding team in our Merton Office. The role will involve liaising with customers and potential customers via live chat, telephone, and email to increase order values and assist customers with their queries. This role offers a fantastic opportunity to work in a customer-led environment that is fast paced and interactive, delivering exceptional standards of customer service.

For this role, you must be fluent in Italian as your position will be using Italian on a day to day basis.

Providing outstanding customer service, liaising directly with customers and clients on all platforms
- Handling customer queries via email, live chat, social media platforms in an effective manner
- Maintaining high Customer Service standards, providing helpful assistance and efficient service
- Communicating with team members on matters related to shipping, receiving, and inventory management to present accurate information to the customers
- Processing customer parcels received by E-commerce, working closely with Warehouse and Logistics on customers’ returns and redeliveries
- Monitoring and replying to customer queries across all our platforms, tracking customer orders and updates to support customer brand insight and information

Fluency in ITALIAN is essential for this role

- A minimum of 2 years experience in an E-commerce Customer Service environment
- High-level of multi-tasking with an element of urgency to support the volumes that can arise
- Experience in working with a CRM system is highly advantageous

Knowledge of Zendesk, Retail Pro, Salesforce Commerce Cloud
- Proficient in Microsoft Office Suite
- Staff discounts
Training
Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)
Cycle to work scheme
Generous annual leave allowance
Pension Scheme
Perkbox membership: access to a wide range of perks, discounts, and wellness resources
Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws.