Italian Speaking Customer Service Advisor
3 months ago
Temporary **Italian Speaking Customer Support Specialist** (6 Months) - London or Oxford (**Hybrid**).
Anne Jagger Recruitment are working with our client, a global travel sector leader, to recruit a temporary Italian Customer Support Specialist.
This role is to start ASAP, on an initial 6-month period and offers a pay rate of **£13 per hour plus holiday pay**. This is a hybrid role working 3 days in Oxford or central London office and 2 days from home.
To be successful in this role you need to resolve troubleshooting technical Issues to investigate in-depth, complex cases where your mediation and negotiation skills will be called upon to deliver a high level of resolution.
**Key Requirements**:
- Identify and resolve customers’ requests/questions or complaints using relevant knowledge base tools or other technical resources.
- Ensure excellent troubleshooting documentation.
- Communicate and consult with colleagues to share best practice.
- Follow best practice incident management processes to ensure the KPIs are met.
- Comply with/complete global support specific or ad-hoc tasks.
- Escalate complex tickets to 2nd tier support and follow up for resolution.
- Meet support KPIs (Initial response time, Quality scores, Client happiness rating
**Skills and Experience**:
The ideal person for this role will be:
- Customer-oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution.
- 1-3 years of proven experience in a Customer Service position where also technical skills and troubleshooting were required
- A team player who is positive, friendly and has a can-do attitude towards staff and customers.
- Receptive to constructive feedback and changes within the business.
- Confident and competent in handling complaints, mediation and troubleshooting technical issues.
- Experience within the travel, tourism, leisure and hospitality industries would be an advantage but is not essential if you have a passion for customer care.
- Experience of working on customer satisfaction-based targets and operational metrics such as quality and handling time.
- Fluency in written and spoken English & Italian language is essential.
- Anne Jagger Recruitment Ltd is an employment agency and employment business_
- If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately, you have been unsuccessful. Please continue to view the website for other opportunities._
**Job Types**: Full-time, Temporary contract, Fixed term contract
Contract length: 6 months
**Salary**: £13.00 per hour
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
**Experience**:
- customer service: 1 year (required)
**Language**:
- Fluent Italian & English (required)
Work Location: Hybrid remote in London
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