Customer Support Associate

1 week ago


London, United Kingdom DA Financial Trading Recruitment Full time

An FX/CFD Trading client of ours based in London are looking to recruit a 'Customer Support Associate - Italian Speaking' role.



Please make sure you read the following details carefully before making any applications.

The role offers a basic salary of up to £35k, plus bonus/benefits.


London central, office based (nearest station Liverpool St.) 1 day per week working from home.


This is a permanent role.


You must have previous experience in a customer support role with fluent level Italian literacy to be considered. Ideal candidates will have worked within the Financial Services industry in a similar role.


Responsibilities

  • Deal with day-to-day customer queries.
  • Respond to incoming emails, chat, phone calls in a prompt and professional manner.
  • Supporting clients with technical and troubleshooting issues, via remote support and one-to-one sessions
  • Assisting with the opening of client accounts, amending and maintaining client records so the company’s records are accurate.
  • Dealing with complaints of a varying nature promptly and effectively
  • Help and support customers in understanding terms, conditions, and procedures
  • Liaising with all departments to resolve issues, coordinating communication internally and externally
  • Impeccable telephone etiquette is a must


Requirements:


  • Previous experience in a customer related/support function
  • Knowledge and experience of financial markets is a plus
  • Computer literate in Microsoft Office packages, particularly Excel
  • Experience using MT4/MT5 platforms is a plus
  • Excellent English and Italian, both written and spoken.


  • London, United Kingdom Luminance Technologies Full time

    CUSTOMER SUPPORT ASSOCIATE LONDON, US, SINGAPORE This is a fantastic opportunity to join market-leading UK company, Luminance. Named in Tech Nation’s prestigious Future Fifty list and the recipient of two Queen’s Awards, Luminance is the world’s most advanced AI technology which is disrupting the legal profession. Luminance is looking to hire into...


  • London, United Kingdom Piclo Full time

    **About Piclo**: **The climate crisis means that now, more than ever, we need to act. **Here at Piclo, we believe we are not powerless against climate change and are focused on enabling the transition to a decarbonised future. Our team is on a mission to make our energy systems smart, flexible and sustainable. We’re hiring a Customer Support Associate to...


  • London, Greater London, United Kingdom Invenia Group Full time

    Invenia Group is seeking a Sales and Customer Support Associate to join their team.The company manufactures cell biology tools to advance workflows in the cell therapy and bioproduction markets.The RoleThe Sales and Customer Support Associate performs day-to-day activities to support the sales operations team by entering sales orders into the CRM system,...


  • London, Greater London, United Kingdom Invenia Group Full time

    Invenia Group is seeking a Sales and Customer Support Associate to join their team.The company manufactures cell biology tools to advance workflows in the cell therapy and bioproduction markets.The RoleThe Sales and Customer Support Associate performs day-to-day activities to support the sales operations team by entering sales orders into the CRM system,...


  • London, Greater London, United Kingdom Swissquote Full time

    About SwissquoteWe are the Swiss Leader in Online Banking, providing trading, investing, and banking services to over 500,000 clients through our performant and secured digital platforms.Job DescriptionThe Customer Support Associate will provide a professional and effective service to Swissquote customers, handling information requests and issues resolution...


  • London, Greater London, United Kingdom Swissquote Full time

    About SwissquoteWe are the Swiss Leader in Online Banking, providing trading, investing, and banking services to over 500,000 clients through our performant and secured digital platforms.Job DescriptionThe Customer Support Associate will provide a professional and effective service to Swissquote customers, handling information requests and issues resolution...


  • London, United Kingdom Swissquote Ltd. Full time

    Job DescriptionThe Customer Support Associate will provide a professional and effective service to Swissquote customers, dealing with information requests and issues resolution in a prompt and professional manner. It will ensure efficient clients’ needs management, will monitor chat/email ad phone activity, and coordinate bulk communication from a legal...


  • London, Greater London, United Kingdom Swissquote Full time

    About SwissquoteWe are the Swiss Leader in Online Banking, providing trading, investing, and banking services to over 500,000 clients through our performant and secured digital platforms.Job DescriptionThe Customer Support Associate will provide a professional and effective service to Swissquote customers, handling information requests and issues resolution...


  • London, Greater London, United Kingdom Swissquote Full time

    About SwissquoteWe are the Swiss Leader in Online Banking, providing trading, investing, and banking services to over 500,000 clients through our performant and secured digital platforms.Job DescriptionThe Customer Support Associate will provide a professional and effective service to Swissquote customers, handling information requests and issues resolution...


  • London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...


  • London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...


  • London, United Kingdom Swissquote Full time

    Company Description Building the bank of tomorrow takes more than skills.  It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential. We are the Swiss Leader in Online Banking and we provide trading, investing and banking services...


  • London, Greater London, United Kingdom Kite Consulting Group Full time

    Job Title: Associate Customer Support EngineerJob Summary:We are seeking an experienced Associate Customer Support Engineer to join our team at Kite Consulting Group. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients in the financial markets industry.Key Responsibilities:Provide technical...


  • London, Greater London, United Kingdom Invenia Group Full time

    Job OpportunityInvenia Group is seeking a highly skilled Sales and Customer Support Associate to join their team.The ideal candidate will have a strong background in customer service and sales, with experience in entering sales orders into CRM systems, tracking service contracts, and managing international shipments.Key ResponsibilitiesEnter sales orders...


  • London, Greater London, United Kingdom Invenia Group Full time

    Job OpportunityInvenia Group is seeking a highly skilled Sales and Customer Support Associate to join their team.The ideal candidate will have a strong background in customer service and sales, with experience in entering sales orders into CRM systems, tracking service contracts, and managing international shipments.Key ResponsibilitiesEnter sales orders...


  • London, Greater London, United Kingdom DA Financial Trading Recruitment Full time

    Customer Support Associate - Italian SpeakerWe are seeking a highly skilled Customer Support Associate to join our team at DA Financial Trading Recruitment. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer...


  • London, Greater London, United Kingdom DA Financial Trading Recruitment Full time

    Customer Support Associate - Italian SpeakerWe are seeking a highly skilled Customer Support Associate to join our team at DA Financial Trading Recruitment. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer...


  • London, Greater London, United Kingdom 00002 Citibank, N.A. Full time

    Position Overview:As a Customer Service Associate Analyst at 00002 Citibank, N.A., your primary responsibility will be to deliver exceptional customer support and address various inquiries. Key Responsibilities:Your duties will encompass: Assisting in the onboarding process for new team members.Facilitating cross-training initiatives across different...


  • London, United Kingdom zkipster Full time

    zkipster is the guest list management software for live, virtual and hybrid events. Galas, premieres, fundraisers, product launches, conferences, and corporate events are powered by zkipster every day. Since launching in 2009, zkipster has been used to organize and check in over 12 million guests across more than 100 countries. The friendly zkipster team of...


  • London, United Kingdom zkipster Full time

    zkipster is the guest list management software for live, virtual and hybrid events. Galas, premieres, fundraisers, product launches, conferences, and corporate events are powered by zkipster every day. Since launching in 2009, zkipster has been used to organize and check in over 12 million guests across more than 100 countries. The friendly zkipster team of...