Account Services Manager
2 weeks ago
We are seeking a dynamic and results-oriented individual to join our Enterprise Security Client as a Service Account Manager.
The ideal candidate will be responsible for managing and enhancing client relationships, ensuring the delivery of exceptional service, and driving revenue growth through service contracts and related opportunities.
Client Relationship Management:
Organise and attend monthly or scheduled meetings with Clients and/or their representatives to conduct comprehensive performance reviews of our service delivery.
Produce and issue monthly/annual Client reports incorporating key performance indicators (KPIs), engineer performance, relevant issues and concerns, legislative impacts, health and safety statistics, etc.
Manage and supervise the service desk, overseeing performance and technical issues to ensure optimal service delivery.
Supervise service engineers' performance and quality, providing regular feedback and addressing any issues with the Operations Manager.
Quotation Management:
Produce and issue quotations for service contracts, system additions, upgrades, and replacements.
Prepare and provide quotations for small works associated with service contracts, ensuring accuracy and competitiveness.
Technical background with Enterprise Security experience (Ccure, Lenel, Amag, Gallagher)
Proven experience in client account management or similar role within the service industry.
Strong organizational and leadership abilities, with a focus on driving performance and achieving targets.
engineering, facilities management) is advantageous.
Proficiency in Microsoft Office Suite and CRM software.
Company car/ Car allowance
Private Health
22 days holiday
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