Key Account Manager | English-speaking

4 weeks ago


United Kingdom Mancer Consulting Services Full time

As a Key Account Manager, He/she/They will be responsible responsible for managing a portfolio of large Clients while also overseeing the profit and loss (P&L) performance of those accounts. Focusing on building strong client relationships, maximizing customer satisfaction, and driving revenue growth while also ensuring that the financial performance of the accounts is optimized.

Regularly engage with clients to understand their evolving requirements, strategize solutions, and ensure their satisfaction with products or services offered.
• Develop and execute strategic account plans that outline clear objectives, growth targets, and actions needed to achieve both client satisfaction and financial goals.
• Collaborate with cross-functional teams, such as sales, marketing, and operations, to align strategies and ensure seamless delivery of products and services.
• Assume responsibility for the financial performance of assigned key accounts, ensuring revenue and profitability targets are met or exceeded.
• Monitor and analyze financial data related to key accounts, identifying opportunities for cost optimization and revenue enhancement.
• Identify and capitalize on opportunities for revenue growth within existing key accounts by cross-selling, upselling, and introducing new products or services.
• Work closely with the sales team to forecast and achieve revenue targets, aligning business strategies with financial objectives.
• Monitor and control costs associated with serving key accounts, ensuring that the company's profit margins are maintained or improved.
• Collaborate with operations and finance teams to optimize cost efficiency without compromising on service quality.
• Gather client feedback and insights to continuously improve products, services, and overall customer experience.
• Prepare regular financial reports and analysis for key accounts, providing insights on performance, trends, and opportunities for improvement.

Looking for candidates with 14+ Years of strong experience in Strategic Account Management with an IT Services set up.
Openness to work with a mid sized IT services company.



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