Claims Specialist
3 weeks ago
Claims Handler Newcastle-Under-Lyme
£Monday to Friday, 37.Are you an experienced Claims Handler seeking a new challenge with a team that excels beyond industry standards?
Our client boasts over a century of combined claims expertise, providing you with the opportunity to grow, broaden your knowledge across diverse insurance products, and pursue professional qualifications.
Managing a caseload of insurance claims across a multi-client team
Overseeing all stages of the claims process from initiation to resolution
Assuming responsibility for a key aspect of the customer experience throughout their insurance claim journey
Communicating with clients, customers, and suppliers through an omni-channel approach, including email, phone, and a bespoke messaging service
Undertaking leadership responsibilities, including managing a team of surveyors within a designated region, as well as triaging insurance claims and appointing appropriate suppliers to ensure optimal outcomes for the customer while managing costs for the insurer
Prior experience in customer service, with a focus on preventing and resolving complaints
Relevant qualifications such as Buildings Insurance for Claims Handlers, Technical Modules, or other job-related technical certifications
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