Housing Complaints Advisor

The name of the position is called ‘Benefits & Housing Needs Assistant’ and the role sits within the Complaints Team. The Complaints Team is a very busy business area within the Benefits & Housing Needs Service that deals with all forms of casework such as; formal stage 1 complaints, members enquiries, mayor enquiries, MP enquiries and Freedom of...

My client in Central London is looking to appoint a talented Housing Complaints Manager on a Contract basis.The role will play a key role in reducing the current backlog of complaints for the local authority, whilst managing relevant KPI's, compliance and performance.About the role:Based in Central London (Hybrid):Leading on and supporting the timely...

My client in Central London is looking to appoint a talented Housing Complaints Manager on a Contract basis. The role will play a key role in reducing the current backlog of complaints for the local authority, whilst managing relevant KPI's, compliance and performance. About the role: Based in Central London (Hybrid): Leading on and supporting the...

My client in Central London is looking to appoint a talented Housing Complaints Manager on a Contract basis. The role will play a key role in reducing the current backlog of complaints for the local authority, whilst managing relevant KPI's, compliance and performance. About the role: Based in Central London (Hybrid): Leading on and supporting the timely...

**Complaints Advisor - Repairs and Maintenance in Social Housing Hammersmith and Fulham 28k-29k** Howells Solutions are recruiting for a leading Social Housing Group who are currently looking for a Complaints Advisor to join their Repairs and Maintenance team in Hammersmith and Fulham on a 6 month fixed term contract. **Duties**: - Customer Care and...

My client in Central London is looking to appoint a talented Housing Complaints Manager on a Contract basis. The role will play a key role in reducing the current backlog of complaints for the local authority, whilst managing relevant KPI's, compliance and performance. About the role:Based in Central London (Hybrid): Leading on and supporting the timely...

**Complaints Officer Role - Housing / Repairs** **SE London** **Temp to Perm Role** Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day repairs service to residents and front-line staff. The role will include answering the phone,supporting...

Job Title: Complaints HandlerLocations: Lewisham SE1 , hybrid working once trained (4-6 weeks office based)Contract Type: 6 months tempWork Pattern: Monday-Friday 35 hours per week Start Date:ASAP Job role - The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the seamless management and...

Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Senior Complaints Officer for Housing Services on a 3 months contract with a possibility of further extension. The post holder will play a vital part in helping to support the team manage and respond to complaints. Support the Complaints and Service Improvement Team...

Complaints & Enquiries Officer (Immediate Start) A leading local authority requires 2 x interim Housing Repairs Complaints & Enquiries Officer to join their new team in Housing Assets. Reporting to a team leader, you’ll be responsible for producing timely, accurate and high-quality written responses to complaints and enquiries from residents, council...

Complaints / Resolutions Officer Role Legal Disrepair Officer - Housing / Repairs SE London Hybrid Working - 1 day in the office a week Temp to Perm Role ~ Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and...

Complaints / Resolutions Officer Role Legal Disrepair Officer - Housing / Repairs SE London Hybrid Working - 1 day in the office a week Temp to Perm Role Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth...

Complaints / Resolutions Officer Role Legal Disrepair Officer - Housing / RepairsSE LondonHybrid Working - 1 day in the office a week Temp to Perm RoleDealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day...

**Rate**: £21.86ph (umbrella) **Term**:3 Months **Hours per week**:36 **Location**:London / Hybrid The Complaints Team is a busy business area within the Benefits & Housing Needs Service that deals with all forms of casework such as; formal stage 1 complaints, members enquiries, mayor enquiries, MP enquiries and Freedom of Information...

Complaints / Resolutions Officer Role Legal Disrepair Officer - Housing / RepairsSE LondonHybrid Working - 1 day in the office a week Temp to Perm RoleDealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day...

Complaints / Resolutions Officer Role Legal Disrepair Officer - Housing / Repairs SE London Hybrid Working - 1 day in the office a week Temp to Perm Role Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day...

My client, a social housing provider, seek an experienced Complaints Lead to start an ongoing temp booking asap. Role purpose:To manage a case load of resident complaints relating to a variety of different housing issues that may arise. Liaise with complainants, contractors and different business streams within Peabody to deliver effective, customer...

**Senior Complaints Officer** **Westminster **I am recruiting for a local authority who is looking for someone to play a vital part in helping to support the team manage and respond to complaints. You will support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to...

Act as a point of contact for residents wishing to raise a complaint or general enquiry, provide an effective front-line housing information and advice service and deal proactively with complaints and enquiries. - Manage and draft responses to enquiries from Cabinet members, MPs and Ombudsman ensuring that deadlines for responses are met, dealt with...

We are seeking a Senior Complaints Officer for a Local Authority Client based in Southwest London. In this role, you will be responsible for managing and responding to complex housing complaints, collaborating with stakeholders, and ensuring compliance with statutory requirements. Act as the primary point of contact for residents raising complaints or...