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Housing Repairs Complaints Officer
4 weeks ago
Complaints & Enquiries Officer (Immediate Start) A leading local authority requires 2 x interim Housing Repairs Complaints & Enquiries Officer to join their new team in Housing Assets. Reporting to a team leader, you’ll be responsible for producing timely, accurate and high-quality written responses to complaints and enquiries from residents, council members and MPs.
This is a varied role which will play a decisive part in ensuring that we deliver a service which is both compliant and which helps to improve levels of satisfaction among our residents.
You will also work to identify learnings from residents’ feedback in order to deliver service improvements. Core skills, competencies and experiences:
Experience in a high-volume customer contact operation environment
Experience of complaints handling/dispute resolution or experience of handling high-volume customer correspondence
Excellent written communication, interpersonal and organisational skills, with a demonstrable ability to work to tight deadlines
Experience of working within quality-assurance processes which deliver high-quality output - Experience of working in a heavily regulated compliance framework environment
An ability to analyse written correspondence to identify key learnings - Confidence in making judgements and decisions
Housing experience is desirable but not essential
**Job Types**: Full-time, Temp to perm
Contract length: 6 months
**Salary**: From £18.00 per hour
**Experience**:
- Administrative experience: 6 years (required)
- Customer service: 6 years (required)
- Complaint handling: 3 years (required)
- public sector: 2 years (preferred)
Work Location: In person
Reference ID: RQ973462
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