Senior Customer Success Manager

1 month ago

United Kingdom Mavenlink Inc. Full time

The Kantata Cloud for Professional Services gives businesses the clarity, control, and confidence they need to optimize resource planning and elevate operational performance. Our purpose-built software is helping over 2,500 professional services organizations in more than 100 countries focus on and optimize their most important asset: their people. By leveraging Kantata, professionals gain access to the information and tools they need to win more business, ensure the right people are always available at the right time, and delight clients with exceptional project delivery and outcomes.

Kantata is well-capitalized, hiring, and growing our loyal and diversified customer base faster than we ever have. Most importantly, we have a clear vision of where we’re going and how to get there. (Hint: It involves you.) Did we mention that Kantata is also an awesome place to work? You’ll have the opportunity to work in a dynamic environment with a team that loves what they do. A talented team, great perks, and an amazing culture = an employee-rated Best Place to Work 

The Opportunity  

We are looking for energetic, driven Sales Professionals with sound business acumen, strong technical aptitude, and proven sales experience to join our London team as a Commercial Account Executive (30 – 500 employees). You will be charged with growing our footprint in new accounts, focused on identifying, qualifying, and closing new opportunities. The ideal candidate should be a creative sales professional willing to test new approaches and ideas as we continue to build out a world-class organization.

The Commercial Account Executive will be responsible for managing the sales cycles including developing and optimizing a sales pipeline, maintaining pursuit strategies focused on key decision-makers, negotiating key deal terms, and closing agreements. 

What's In It For You  

  • Work in a high-growth environment, selling a world-class multi-tenant cloud software application
  • Represent a product set that is at the forefront of project management, resource management, knowledge management, and collaboration technology

Qualifications  

  • Bachelor’s degree in business or equivalent experience preferred
  • 3+ years of successful, quota attainment experience preferred/desired
  • Consultative sales experience in a SaaS or related software categories is strongly preferred
  • Consultative, customer-centric sales abilities
  • Self-motivator with a strong work ethic
  • Managing a sales process from prospecting to close
  • Proactively manage and respond to incoming sales leads
  • Proven track record of selling solutions over the phone with persuasive closing techniques
  • Strong organizational skills while maintaining weekly sales forecasts and achieving quota
  • Innovative, competent with proven success in building high-level relationships within existing and targeted accounts
  • Display strong work ethic, self-discipline, and time management skills to effectively manage an intense and high volume of business
  • Achieve or exceed daily, weekly, monthly, and quarterly goals and production levels as defined by sales management

Additional Experience  

  • Experience running online presentations (Zoom, Google Hangouts, etc)
  • Working knowledge of Salesforce.com or similar CRM

Additional Information  

  • Highly preferable for individual to be based in or near London to collaborate with team members and customers in London office at least 1x/week
  • Business-level / native French or German would be an advantage, but not essential

Our Philosophy

We know every company can be successful with the right technology and when people are at the core. We believe that we’re better together - than working hand-in-hand brings the best thoughts to the table and creates an environment of learning and growth. Here, you’ll enjoy: 
  • An intentionally engaging and collaborative culture - ditch the silo
  • Strong work-life balance that’s a true focus of the company
  • The chance to learn from some of the best people in the business
  • A vibrant, collaborative, and devoted team, who still makes time for fun

At Kantata, we strive to create an inclusive workplace that upholds the dignity of all people. We value, respect, and celebrate everyone’s unique strengths from all different walks of life. As we continue to cultivate diversity within the company, our product (and people) innovation continues to flourish.

Kantata is an Equal Opportunity Employer.  #J-18808-Ljbffr

  • Customer Success Senior Manager

    2 weeks ago

    United Kingdom RedRock Consulting Full time

    Customer Success Manager (Local Government) Do you enjoy building relationships with clients? Excited about work within the Local Government sector? Due to continued periods of growth my client is looking for a Customer Success Manager with experience within the Local Government sector to act as a strategic partner, ensuring that customer needs are...

  • Customer Success Senior Manager

    2 weeks ago

    United Kingdom RedRock Consulting Full time

    Customer Success Manager (Local Government) Do you enjoy building relationships with clients? Excited about work within the Local Government sector? Due to continued periods of growth my client is looking for a Customer Success Manager with experience within the Local Government sector to act as a strategic partner, ensuring that customer needs are...

  • Senior Customer Success Manager

    1 week ago

    United Kingdom Principle Full time

    Enterprise Customer Success Manager - Creative Software Our client is a world renowned American software company that empowers creatives and businesses worldwide with a diverse range of innovative digital tools and solutions aimed at enhancing productivity, creativity, and digital experiences across various industries and they have an immediate requirement...

  • Customer Success Manager

    2 weeks ago

    United Kingdom Trellix Full time

    The Customer Success Manager (CSM) drives customer loyalty and adoption of Trellix Solutions. You will report to the Senior Manager, Customer Success. You will consult with enterprise customer employees across the spectrum of system administrators to Chief Security Officers (CSO). You will articulate the value of Trellix solutions and services that inspires...

  • Customer Success Manager, Fleet

    2 weeks ago

    United Kingdom Principle HR Ltd Full time

    Our client is a world renowned American global software company that provides a diverse array of innovative software solutions that empower artists, designers, and businesses to bring their visions to life and they have an immediate requirement for a Customer Success Manager with experience working at Senior Levels to join their team. 12 month contract...

  • Senior Customer Success Manager

    4 weeks ago

    United Kingdom Trellix Full time

    The Senior Customer Success Manager is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. This dynamic and customer centric individual must be comfortable consulting with large customer accounts with the ability to articulate the value of Trellix solutions and services. Ultimately, in addition to the prime customer...

  • Manager, Customer Success

    4 weeks ago

    United Kingdom SMARTSHEET Full time

    Smartsheet is looking for a proven leader to help build, operate, and scale our Customer Success team. As Manager of Customer Success , you will build and manage a team of Customer Success professionals and partner with other Managers and Sr Manager of Customer Success in Costa Rica and the Director of Customer Success in the US to execute on the overall...

  • Senior Customer Success Manager

    13 minutes ago

    United Kingdom Liven Pty Full time

    Captiv8 is the ultimate influencer marketing platform, empowering brands across the globe to authentically connect with audiences and tell their unique story. Our AI-driven platform simplifies influencer marketing, allowing brands to gain a deeper understanding of their audience, discover talented creators, optimize content, benchmark against competitors,...

  • Customer Success Manager

    4 days ago

    United Kingdom Dlocal Corp Full time

    We are looking for a Customer Success Manager who will be responsible for developing long-term relationships with our customers. What will I be doing? Working with both our internal teams as well as clients. Provide “voice of customer feedback” to internal DLOCAL teams. Develop effective long-term key customer relationships. Collaborate with...

  • Customer Success Manager

    3 weeks ago

    United Kingdom J&C Associates Ltd Full time

    Job Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data...

  • Customer Success Manager

    3 weeks ago

    United Kingdom J&C Associates Ltd Full time

    Job Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data...

  • Customer Success Manager

    2 weeks ago

    United Kingdom Atarim Summit Full time

    Atarim started as our founders ran a successful Web Design agency in London, and although the projects were exciting, collaborating and managing the clients… not so much. After trying every possible method of communicating with clients and getting projects to the finish line on time, Vito and Jehrome decided to create their own solution. What if people...

  • Customer Success Manager

    1 month ago

    United Kingdom Undo Limited Full time

    A new, exciting opportunity to join Undo’s Customer Success team with a focus on learning and development. Undo is a fast-growing, exciting deep-tech company whose breakthrough technology is changing the way people develop software. The company is a small, intimate and highly-skilled team, and its products are used by many of the world’s most important...

  • Customer Success Manager

    4 weeks ago

    United Kingdom Vonage Full time

    Vonage Customer Success Mission: We are on a mission to revolutionize customer service by empowering our clients to achieve their business goals. As a Customer Success Manager (CSM), you will play a pivotal role in ensuring our customers receive unparalleled support and guidance to maximize the potential of our product. You will serve as their strategic...

  • customer Success Manager

    2 days ago

    United Kingdom Trident Search Full time

    Customer Success Manager | Service Delivery | Remote working (Must be Wales based) Trident Search have partnered with a Cyber Security company that specialize in managed detection and response. They help organizations to not only detect advanced threats and targeted attacks, but contain them too. The Role They are looking for an experienced Customer...

  • Customer Success Manager

    7 days ago

    United Kingdom Trident Search Full time

    Customer Success Manager | Service Delivery | Remote working (Must be Wales based) Trident Search have partnered with a Cyber Security company that specialize in managed detection and response. They help organisations to not only detect advanced threats and targeted attacks, but contain them too. The Role They are looking for an experienced Customer...

  • Senior Customer Success Manager

    1 month ago

    United Kingdom Propel Full time

    I am working with a London based SaaS platform that uses generative AI to help boards make more informed decisions. They're bootstrapped, super profitable and working with some of the biggest names out there. They are looking for their founding, Product led Customer Success Manager, someone to help refine the product through live feedback loops with...

  • Customer Success Manager

    2 weeks ago

    United Kingdom Neol Full time

    At Neol, we're redefining the landscape of talent management and organizational flexibility with our groundbreaking platform, The Hub. Our mission has always been to understand our talent network deeply, beyond just their CVs, by fostering communities and creating tools that keep our insights fresh and actionable. This commitment enables us to make the...

  • Customer Success Manager

    6 days ago

    United Kingdom Usurpo Full time

    🔒 Join a scale up cybersecurity vendor! 🔒Are you passionate about cybersecurity and thrive in a customer-facing role? Currently looking for someone to join the young, dynamic team!Role: Customer Success ManagerLocation: Flexible, with preference for UK-based candidatesResponsibilities:Build and nurture strong relationships with valued customers and...

  • Customer Success Manager

    7 days ago

    United Kingdom Usurpo Full time

    🔒 Join a scale up cybersecurity vendor! 🔒Are you passionate about cybersecurity and thrive in a customer-facing role? Currently looking for someone to join the young, dynamic team!Role: Customer Success ManagerLocation: Flexible, with preference for UK-based candidatesResponsibilities:Build and nurture strong relationships with valued customers and...