Duty Manager
3 weeks ago
We are seeking an experienced Manager to oversee our Porter Services, which includes both patient and non-patient portering.
In this role, you will be responsible for ensuring service delivery excellence by providing an effortless end-user experience.
Job Description
Working in conjunction with the client and ISS Facility Services values, you will create a seamless service for all employees and patients, utilising productive and department-led porter services.
You will ensure that all employees are assisted in a calm, confident, positive, and proactive manner at all times.
The ideal candidate will be skilled in using a variety of customer service techniques to meet the diverse requirements of the role and act as an ambassador for the client brand.
If you have a passion for exceptional service and leadership, we invite you to apply and contribute to our mission of delivering outstanding porter services.
Key Responsibilities
- Provide an exceptional customer service experience to all clients, colleagues, and guests utilising mailroom and shipping/receiving services
- Maximise the financial viability of the logistics operation while maintaining excellent client and supplier relationships and company credibility
- Excellent multi-tasking skills being able to manage multiple situations in a calm, professional manner
- Communicate confidently and articulately to employees and guests
- Use operational knowledge of their service line to provide swift resolution to any challenges experienced by employees or guests
- Regular interaction with other work streams to ensure service excellence at all times
- Report all service shortcomings affecting the guest experience within appropriate areas to account for leadership
Professional and Personal Competencies/Qualifications
- Background in managing larger team (experience in portering/hospital not essential)
- IT literate including MS Office
- Experience working with large employee numbers.
- The ability to converse with peers and clients in a genuine, professional, and confident manner
- Excellent verbal communication skills
- Excellent interpersonal skills
- Ability to deal calmly and effectively with demanding customers
- Ability to keep calm under pressure
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
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