Night Manager

1 month ago

Derby Derbyshire, United Kingdom ISS Facility Services UK Full time

Job Description We are seeking an experienced Manager to oversee our Porter Services, which includes both patient and non-patient portering.

In this role, you will be responsible for ensuring service delivery excellence by providing an effortless end-user experience.

Working in conjunction with the client and ISS Facility Services values, you will create a seamless service for all employees and patients, utilising productive and department-led porter services.
The ideal candidate will be skilled in using a variety of customer service techniques to meet the diverse requirements of the role and act as an ambassador for the client brand.
If you have a passion for exceptional service and leadership, we invite you to apply and contribute to our mission of delivering outstanding porter services.


Provide an exceptional customer service experience to all clients, colleagues, and guests utilising mailroom and shipping/receiving services
Maximise the financial viability of the logistics operation while maintaining excellent client and supplier relationships and company credibility
Use operational knowledge of their service line to provide swift resolution to any challenges experienced by employees or guests
Regular interaction with other work streams to ensure service excellence at all times
Report all service shortcomings affecting the guest experience within appropriate areas to account for leadership


IT literate including MS Office
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

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