Current jobs related to Duty Manager - Derby, Derby - ISS Facility Services UK

  • Duty Manager

    2 weeks ago

    Derby, Derby, United Kingdom Colas Full time

    About the RoleWe are seeking a highly skilled and experienced Duty Manager to lead our Colas Rail IM Control and Resource Team. As a key member of our team, you will be responsible for ensuring the safe operation and delivery of our IM & VIU Services, meeting and exceeding customer expectations.Key ResponsibilitiesLead the team during service disruptions and...

  • Duty Manager

    2 weeks ago

    Derby, Derby, United Kingdom Colas Full time

    About the RoleWe are seeking a highly skilled and experienced Duty Manager to lead our Colas Rail IM Control and Resource Team. As a key member of our team, you will be responsible for ensuring the safe operation and delivery of our IM & VIU Services, meeting and exceeding customer expectations.Key ResponsibilitiesLead the team during service disruptions and...

  • Duty Manager

    2 weeks ago

    Derby, Derby, United Kingdom Colas Full time

    About the RoleWe are seeking a highly skilled and experienced Duty Manager to lead our Colas Rail IM Control and Resource Team. As a key member of our team, you will be responsible for ensuring the safe operation and delivery of our IM & VIU Services, meeting and exceeding customer expectations.Key ResponsibilitiesLead the team during service disruptions and...

  • Duty Manager

    2 weeks ago

    Derby, Derby, United Kingdom Colas Full time

    About the RoleWe are seeking a highly skilled and experienced Duty Manager to lead our Colas Rail IM Control and Resource Team. As a key member of our team, you will be responsible for ensuring the safe operation and delivery of our IM & VIU Services, meeting and exceeding customer expectations.Key ResponsibilitiesLead the team during service disruptions and...

  • Duty Manager

    7 days ago

    Derby, Derby, United Kingdom Colas Full time

    About the RoleWe are seeking a highly skilled and experienced Duty Manager to lead our Colas Rail IM Control and Resource Team. As a key member of our team, you will be responsible for ensuring the safe operation and delivery of Colas Rail IM & VIU Services, meeting and exceeding customer expectations.Key ResponsibilitiesLead the team during service...

  • Duty Manager

    7 days ago

    Derby, Derby, United Kingdom Colas Full time

    About the RoleWe are seeking a highly skilled and experienced Duty Manager to lead our Colas Rail IM Control and Resource Team. As a key member of our team, you will be responsible for ensuring the safe operation and delivery of Colas Rail IM & VIU Services, meeting and exceeding customer expectations.Key ResponsibilitiesLead the team during service...

  • Duty Manager

    2 weeks ago

    Derby, Derby, United Kingdom Colas Full time

    {"h2": "About the Role", "p": "As a Duty Manager at Colas Rail, you will be responsible for leading the IM Control and Resource Team in real-time to ensure safe operation and delivery of Colas Rail IM & VIU Services. You will work closely with the Duty Manager Team Leader and Colas Rail Business Delivery Manager IM to meet and exceed customer...

  • Duty Manager

    2 weeks ago

    Derby, Derby, United Kingdom Colas Full time

    {"h2": "About the Role", "p": "As a Duty Manager at Colas Rail, you will be responsible for leading the IM Control and Resource Team in real-time to ensure safe operation and delivery of Colas Rail IM & VIU Services. You will work closely with the Duty Manager Team Leader and Colas Rail Business Delivery Manager IM to meet and exceed customer...

  • Duty Manager

    1 week ago

    Derby, Derby, United Kingdom Colas Full time

    About the RoleWe are seeking a highly skilled Duty Manager to lead our Colas Rail IM Control and Resource Team in real-time, ensuring safe operation and delivery of Colas Rail IM & VIU Services. The successful candidate will be responsible for managing contractual and internal KPIs, as agreed with the Duty Manager Team Leader and Colas Rail Business Delivery...

  • Duty Manager

    1 week ago

    Derby, Derby, United Kingdom Colas Full time

    About the RoleWe are seeking a highly skilled Duty Manager to lead our Colas Rail IM Control and Resource Team in real-time, ensuring safe operation and delivery of Colas Rail IM & VIU Services. The successful candidate will be responsible for managing contractual and internal KPIs, as agreed with the Duty Manager Team Leader and Colas Rail Business Delivery...

  • Duty Coordinator

    2 weeks ago

    Derby, Derby, United Kingdom Compass Full time

    About the RoleWe are seeking a highly skilled and experienced Duty Coordinator to join our Compass Changing Lives team. As a key member of our Mental Health Support Team, you will play a vital role in providing daily oversight and support to our staff, ensuring the smooth operation of our duty system.Key ResponsibilitiesProvide daily oversight of the duty...

  • Duty Coordinator

    2 weeks ago

    Derby, Derby, United Kingdom Compass Full time

    About the RoleWe are seeking a highly skilled and experienced Duty Coordinator to join our Compass Changing Lives team. As a key member of our Mental Health Support Team, you will play a vital role in providing daily oversight and support to our staff, ensuring the smooth operation of our duty system.Key ResponsibilitiesProvide daily oversight of the duty...

  • Duty Manager

    3 days ago

    Derby, Derby, United Kingdom Transport UK London Full time

    Transport UK Rail Replacement is seeking a highly skilled Duty Manager to join our team in Derby Control Centre. As a key member of our Rail Replacement Team, you will play a crucial role in coordinating and managing rail replacement activities for EMR.The RoleAs a Duty Manager, you will be responsible for preparing schedules, compiling duties, and liaising...

  • Duty Manager

    4 days ago

    Derby, Derby, United Kingdom Transport UK London Full time

    Transport UK Rail Replacement is seeking a highly skilled Duty Manager to join our team in Derby Control Centre. As a key member of our Rail Replacement Team, you will play a crucial role in coordinating and managing rail replacement activities for EMR.The RoleAs a Duty Manager, you will be responsible for preparing schedules, compiling duties, and liaising...

  • Duty Manager

    3 weeks ago

    Derby, Derby, United Kingdom Colas Full time

    About the RoleWe are seeking a highly skilled and experienced Duty Manager to join our team at Colas Rail UK. As a key member of our operations team, you will be responsible for leading the Colas Rail IM Control and Resource Team in real-time to ensure safe operation and delivery of Colas Rail IM & VIU Services.Key ResponsibilitiesLead the team during...

  • Duty Manager

    3 weeks ago

    Derby, Derby, United Kingdom Colas Full time

    About the RoleWe are seeking a highly skilled and experienced Duty Manager to join our team at Colas Rail UK. As a key member of our operations team, you will be responsible for leading the Colas Rail IM Control and Resource Team in real-time to ensure safe operation and delivery of Colas Rail IM & VIU Services.Key ResponsibilitiesLead the team during...

  • Duty Coordinator

    2 days ago

    Derby, Derby, United Kingdom Compass Full time

    About the RoleWe are seeking a highly skilled and experienced Duty Coordinator to join our Compass Changing Lives MHST team. As a key member of our team, you will play a vital role in providing daily oversight, clinical and safeguarding decision-making, and risk assessment oversight.Key ResponsibilitiesProvide daily oversight of the duty system, including...

  • Duty Coordinator

    2 days ago

    Derby, Derby, United Kingdom Compass Full time

    About the RoleWe are seeking a highly skilled and experienced Duty Coordinator to join our Compass Changing Lives MHST team. As a key member of our team, you will play a vital role in providing daily oversight, clinical and safeguarding decision-making, and risk assessment oversight.Key ResponsibilitiesProvide daily oversight of the duty system, including...

  • Rail Replacement Duty Manager

    1 week ago

    Derby, Derby, United Kingdom Transport UK London Full time

    Transport UK Rail Replacement is a specialist service provider to the UK Rail Industry, offering a fully managed service for the provision of coaches, buses, small vehicles, and taxis during planned engineering work or emergency incidents.As a Duty Manager, you will play a crucial role in coordinating and managing rail replacement activities for EMR, based...

  • Rail Replacement Duty Manager

    1 week ago

    Derby, Derby, United Kingdom Transport UK London Full time

    Transport UK Rail Replacement is a specialist service provider to the UK Rail Industry, offering a fully managed service for the provision of coaches, buses, small vehicles, and taxis during planned engineering work or emergency incidents.As a Duty Manager, you will play a crucial role in coordinating and managing rail replacement activities for EMR, based...

Duty Manager

4 months ago

Derby, Derby, United Kingdom ISS Facility Services UK Full time
Job Description

We are seeking an experienced Manager to oversee our Porter Services, which includes both patient and non-patient portering.

In this role, you will be responsible for ensuring service delivery excellence by providing an effortless end-user experience.

Job Description

Working in conjunction with the client and ISS Facility Services values, you will create a seamless service for all employees and patients, utilising productive and department-led porter services.

You will ensure that all employees are assisted in a calm, confident, positive, and proactive manner at all times.

The ideal candidate will be skilled in using a variety of customer service techniques to meet the diverse requirements of the role and act as an ambassador for the client brand.

If you have a passion for exceptional service and leadership, we invite you to apply and contribute to our mission of delivering outstanding porter services.

Key Responsibilities

  • Provide an exceptional customer service experience to all clients, colleagues, and guests utilising mailroom and shipping/receiving services
  • Maximise the financial viability of the logistics operation while maintaining excellent client and supplier relationships and company credibility
  • Excellent multi-tasking skills being able to manage multiple situations in a calm, professional manner
  • Communicate confidently and articulately to employees and guests
  • Use operational knowledge of their service line to provide swift resolution to any challenges experienced by employees or guests
  • Regular interaction with other work streams to ensure service excellence at all times
  • Report all service shortcomings affecting the guest experience within appropriate areas to account for leadership

Professional and Personal Competencies/Qualifications

  • Background in managing larger team (experience in portering/hospital not essential)
  • IT literate including MS Office
  • Experience working with large employee numbers.
  • The ability to converse with peers and clients in a genuine, professional, and confident manner
  • Excellent verbal communication skills
  • Excellent interpersonal skills
  • Ability to deal calmly and effectively with demanding customers
  • Ability to keep calm under pressure

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.