Remote support technical service desk Support Engineer

4 weeks ago


United Kingdom VC Evidensia UK Full time

Service Desk Engineers - Fixed Term Contract
Fixed Term, Full time
Service Desk Engineers
Location: Bristol (Hybrid)
Contract Type: 6 months fixed term contract
We are focused on delivering our purpose of healthy animals, happy owners and benefit every clinic, customer, and patient. Join us and be part of our mission to deliver the highest quality care to millions of animals.
As aService Desk Engineer, you will be responsible for providing technical assistance and support to our clinics, remotely. Your primary focus will be managing support tickets, addressing user issues, and ensuring the smooth operation of computer systems, software, and hardware. The ideal candidate would preferably have prior experience working for a Managed Service Provider (MSP) and must have at least one year of first-line support experience. Act as the first point of contact for end-users' technical issues, remotely.
Manage and prioritize support tickets using the designated ticketing system.
Troubleshoot and resolve Desktop, hardware, software, and network-related problems for desktops and laptops.
Provide prompt and efficient technical support to users, ensuring minimal disruption to their work.
In addition to a competitive salary, you can enjoy.
~5 weeks holiday (increasing with service) plus bank holidays.
~ Your birthday, as a paid day off each year
~ Cycle to work scheme.
~ Discounted staff pet care
~ Company pension
~ EAP and supportive well-being programmes
~ Family-Friendly policies

Join our team and become an integral part of our commitment to providing outstanding technical support and solutions to our clinics and back-office staff. We offer a competitive salary, a supportive work environment, and opportunities for career growth. This opportunity is offered as a hybrid role. Apply today and take the next step in your IT support career
As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.


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