Field IT Services Support

4 weeks ago

United Kingdom Myskysys Full time

Senior Workplace Engineer
Location - IScotland
Onsite Dispatch Support
SkySys is seeing resources to help assist with Field Servies Support in the following areas:
Desktop/End User Support
Smarts Hands & Feet / Data Center Support
Summary
The Senior Workplace Engineer is a senior-level position responsible for providing second-line support to users of IT systems and applications. The workplace engineering team is the "face of IT, and their ability to deliver a friendly, effective, and responsive service directly impacts the perception of technology within the user estate.
The roles responsibilities include resolving complex technical issues, providing training and support to junior peers, and developing and implementing new processes and procedures.
Key Responsibilities
Workplace Services Dispacth Support Services
The dispatch support service enables resolution at the end user's locations for incidents, problems, changes, queries, fulfilment of hard IMACDs, stock management to support break-fix across all tower services and smart hands activities. The Supplier shall (includes, but is not limited to):
Remote sites and home workers will be serviced via Field Services Third Party by the Next Business Day of the day when the incident will be reported .
The service supports approved and provisioned devices and Services delivered to the end user through physical on-site interaction.
The service provides limited support to end user devices that are not provisioned by the but which are used by the end user to access or conduct their work (e.g. end user bring your own device (BYOD)). Limited support extends to services not defined but which are technical in nature and aligned to the skill set of an on-site support engineer (e.g., projectors, fax machines, printers). Limited Support entails initial diagnosis and support where possible with re-direction of the incident or query to the appropriate support channel if required.
The Supplier shall conduct the following activities (not exhaustive):
Responsible for dispatching the appropriate on-site support specialist for each request that cannot be resolved by the service desk, third party or resolver group remotely.
support the service desk in scheduling on-site visits for incident resolution of IMACD requests.
support VIP services based on agreed events e.g.: board meeting, on a service request basis.
receive and sign for parts or equipment deliveries dispatched at the request of third party supplier or in support of on site stock management;
support break-fix activities through whole swap of supported devices (e.g. desktop, laptop) or swappable components (e.g. hard-disk, battery, CD/DVD device, LAN device) from on-site stock
manage the warranty claim process with the respective third-party supplier(s)
execute IMACD requests where these have not been scheduled by the service desk or where end user availability requires re-scheduling. Upon completion of the IMACD, Supplier shall ensure that all packaging materials are disposed of according to local environmental regulations or location policies.
provide coordination of location orientated activities in line with service desk and FS Wipro Lead coordination of back-end/remote activities using a 'one touch' principle, ensuring that the end user is satisfied upon completion of activities (e.g. for new joiners, the service desk coordinates new accounts, permissions, mailbox etc., whilst on-site support
coordinates the delivery of the desktop/laptop, peripherals and LAN connections, visiting the end user only once and ensuring the end user can conduct their work upon completion)
update the CMDB and ITSM toolset using the agreed processes, with respect to progress (re-scheduling, pending repairs, etc.) and completion of an assigned ticket to ensure the service desk can manage the lifecycle of the ticket
update the CMDB and ITSM toolset to capture any change to configuration items
manage on-site stock, ensuring an adequate level of spares, parts and consumables is maintained
Workplace Services Smart Hands
The Supplier Shall:
deliver smart hands management services in a manner that ensures that day-to-day operational tasks and discretionary tasks are undertaken to facilitate the smooth operation and maintenance of the services.
report on the status of equipment, including lights on and status or colour of lights, cables connected and condition of cables, equipment & general environment.
perform power cycle of equipment on request, including hard and soft power rest and resetting of circuit breakers on power supplies as per the respective team guidance.
undertake any basic tasks required under the direction of Supplier, any third-party supplier or to assist in the restoration of services following a failure;
for locations utilising IP telephony or video conferencing systems, support will be provided to the end-point devices, ensuring that they are correctly connected, functioning as described in pre-agreed operations manuals and basic support is provided to end-users in initial configuration and troubleshooting (e.g., IP handset login, video conference initialisation);
perform patching between structured cabling and active network equipment (e.g. LAN switch) in a communication room or equipment room;
perform management of removable media, including mounting and de-mounting of removable media and preparation of removable media for safe transportation to off-site storage facilities for service room environments.
perform a receiving service - to receive and sign for parts or equipment deliveries dispatched at the request of Supplier, or any third-party supplier.
provide information and assistance to facilitate root cause analysis and incident or problem resolution.
Workplace Services On-Site Stock Management
The Supplier Shall:
work with and third-party suppliers to receive spare parts and peripherals to maintain stock levels.
Maintain an inventory of current stock levels considering the likely demand.
Leverage incumbent logistics services for the delivery and receipt of outbound / inbound stock.
work with and third-party suppliers to securely dispose of assets as and when required.
will provide a secure storage room for stock equipment with limited and controllable access within or nearby locations: note: provisioned devices (i.e. ones that could hold
data) should only be held at locations; and
~ Review any failed deliveries, investigate, and take appropriate action, eg rebook etc.

#J-18808-Ljbffr

  • IT Field Engineer

    6 days ago

    United Kingdom vertex-it-solutions Full time

    Job Title: IT Field Engineer Employer: vertex-it-solutions Employment Type: Permanent Reference Number: 000733c9-0714-47f0-8809-5c745e218c3d Our client is a highly reputable managed services organisation who operate UK wide. Together, we are recruiting for a highly skilled IT Field Engineer on a permanent basis to operate on client sites across...

  • Field Service Engineer

    2 weeks ago

    United Kingdom First Call Contract Services Full time

    Job Description Field Service Engineer Permanent Employment Opportunity Urgently Required Do you currently work in a technical, engineering or service environment? Are you looking to move into a Field Service Technician position? First Call Talent Solutions are currently looking to recruit a Field Service Engineer for our clients nationally recognised...

  • Night Field Service Engineer

    1 month ago

    United Kingdom Import Export Services Ltd. Full time

    Department : Engineering Semiconductor Field Service Engineer Reporting to : Engineering Manager Location : Head Office (Bristol UK) / Home-based A leading UK-based provider of Field Service Engineering Resources supporting a wide array of Semiconductor Manufacturing Equipment utilised within the Manufacturing, Research and Scientific Development...

  • Field IT Services Support

    4 weeks ago

    United Kingdom Myskysys Full time

    Senior Workplace Engineer Location - IScotland Onsite Dispatch Support SkySys is seeing resources to help assist with Field Servies Support in the following areas: Desktop/End User Support Smarts Hands & Feet / Data Center Support Summary The Senior Workplace Engineer is a senior-level position responsible for providing second-line support to users...

  • IT Field Engineer | vertex-it-solutions

    6 days ago

    United Kingdom vertex-it-solutions Full time

    Job Title: IT Field Engineer Employer: vertex-it-solutions Location: Not Specified, United Kingdom Salary: Employment Type: Permanent Reference Number: 000733c9-0714-47f0-8809-5c745e218c3d Our client is a highly reputable managed services organisation who operate UK wide. Together, we are recruiting for a highly skilled IT Field Engineer on a...

  • Field Services Engineer

    1 month ago

    United Kingdom IC Resources Full time

    A leader in sensing solutions is seeking a Field Service Engineer to join their team based in Basingstoke. As a Field Service Engineer, you will have a number of key responsibilities that include: Technical customer support Project planning, integration, and configuration Generation of documentation for customer configuration Fiber-optic installation ...

  • Field Services Engineer

    1 month ago

    United Kingdom IC Resources Full time

    A leader in sensing solutions is seeking a Field Service Engineer to join their team based in Basingstoke. As a Field Service Engineer, you will have a number of key responsibilities that include: Technical customer support Project planning, integration, and configuration Generation of documentation for customer configuration Fiber-optic installation ...

  • Customer Support Service Engineer

    2 days ago

    United Kingdom Concorde Technology Group Full time

    Customer Service Field Support Engineer Field Services · Ossett, West Yorkshire (Remote) Concorde Technology Group are looking for a candidate with a proven track record and an ability to demonstrate communications and customer facing skills. This role is based from both office in Ossett and customer sites around the Yorkshire & Teesside Area. The...

  • Field Service Engineer

    2 weeks ago

    United Kingdom E3 Recruitment Full time

    An exciting opportunity has become available; with a market leading, globally recognised Chemical Manufacturing company for the role of a Field Service Engineer. The successful candidate will a fundamental player, with the Laundry Division across the United Kingdom; becoming part of a developing workforce alongside leaders in the manufacturing of Chemicals,...

  • Field Sales Representatives

    4 weeks ago

    United Kingdom FMI Field Management Ireland Full time

    Field Sales Representatives - Door to Door (Clean Drivers License Required) Permanent employee,Full-time· Dublin Your mission Full Time Applicants Only Field Sales Representative - Dublin (Door to Door sales) Calling all aspiring sales stars! Dive headfirst into your dream sales career as a Sales Representative. Picture yourself as the charismatic...

  • IT Support Engineer

    6 days ago

    United Kingdom Flint Technology Services Ltd Full time

    Clear covering letter * denotes required field Approximately how far are you willing to travel to work (in miles) ? When you apply for a job, JobServe will collect the information you provide in the application and disclose it to the advertiser of the job. If the advertiser wishes to contact you they have agreed to use your information following data...

  • Night Field Service Engineer

    3 days ago

    United Kingdom Professional Technical Limited Full time

    Join to apply for the Field Service Engineer role at Professional Technical Limited Join to apply for the Field Service Engineer role at Professional Technical Limited Sign in to save Field Service Engineer at Professional Technical Limited . Is it time to start thinking of a change in career and do you have a passion to move into the world...

  • Field Service Engineer

    3 weeks ago

    United Kingdom Sartorius Full time

    Field Service Engineer - UK page is loaded Field Service Engineer - UK Apply locations Oxford time type Full time posted on Posted Today job requisition id R31924 We are looking for a Field Service Engineer to join our LPS Services Team. You will have a qualification in mechanical, electrical, mechatronics or bioengineering and experience as a service...

  • Field Service Engineer

    3 weeks ago

    United Kingdom Philips Iberica SAU Full time

    Job Title Field Service Engineer Job Description In this role, you have the opportunity to make life better Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more....

  • Field Services Engineer

    3 weeks ago

    United Kingdom Philips Iberica SAU Full time

    Field Service Engineer South East Job Description That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs. The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. This position will be field based...

  • Field Services Engineer

    3 days ago

    United Kingdom Philips Iberica SAU Full time

    Field Service Engineer Peterborough Job Description That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs. The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. This position will be field based...

  • Field Service Engineering

    2 weeks ago

    United Kingdom Vector Recruitment Solutions Ltd Full time

    Field Service Engineers - Electromechanical experience Join to apply for the Field Service Engineers - Electromechanical experience role at Vector Recruitment Solutions Ltd Field Service Engineers - Electromechanical experience Join to apply for the Field Service Engineers - Electromechanical experience role at Vector Recruitment Solutions Ltd ...

  • Field Services Engineer

    4 weeks ago

    United Kingdom Philips Iberica SAU Full time

    Field Service Engineer X-Ray Kent Job Description That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs. The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. This position will be field based...

  • Customer Service Field Support Engineer

    2 days ago

    United Kingdom Concorde Technology Group Full time

    Customer Service Field Support Engineer Field Services · Ossett, West Yorkshire (Remote) Concorde Technology Group are looking for a candidate with a proven track record and an ability to demonstrate communications and customer facing skills. This role is based from both office in Ossett and customer sites around the Yorkshire & Teesside Area. The...

  • Night Field Service Engineer

    3 weeks ago

    United Kingdom E3recruitment Full time

    Field Service Engineer, basic salary circa £35K OTE £40K permanent position, Van, Mobile phone, laptop, Annual bonus. Field based role to cover Scotland (Dundee) A leading HGV Axillary company require a Filed Service Engineer to join their team. This would suit individuals that have worked as a heavy Plant fitter, HGV Technician, PSV technician/Bus...