Customer Service Field Support Engineer

2 weeks ago


United Kingdom Concorde Technology Group Full time

Customer Service Field Support Engineer Field Services · Ossett, West Yorkshire (Remote)

Concorde Technology Group are looking for a candidate with a proven track record and an ability to demonstrate communications and customer facing skills. This role is based from both office in Ossett and customer sites around the Yorkshire & Teesside Area. The candidate must have a full driving licence as it involves driving on a daily basis. They will be required to work within strict customer driven SLAs and must have a minimum of 2-3 years’ experience in a similar role, be able to work on their own or as part of a small team. The package will be based on the experience of the individual but will include a company issued vehicle. The successful candidate may also provide cover on an out of hour’s rota (enhanced pay).

Main Duties :

  • Responding to service calls on client sites.
  • Resolve complex technical faults maintaining regular communication with the company.
  • Conduct comprehensive preventative maintenance as and when requested ensuring that full activity records are documented.
  • Develop and maintain an in-depth technical knowledge of company products, services and solutions.
  • Ensure strict adherence to SLA when dealing with customer tickets/calls.

Experience :

  • Minimum of 2-3 years relevant experience from a similar Engineering role.
  • Lenovo and/or other vendor accreditations would be advantageous.
  • Strong troubleshooting skills required.
  • Printer repair and an understanding of mechanical print process is an advantage.
  • Printer driver and connectivity- local & network experience is required.
  • PC hardware/software experience required.
  • Server Hardware experience required.
  • Knowledge of the various types of printers - to include but not limited to Hewlett Packard, Sharp, Xerox and Kyocera, Canon would be an advantage.
  • Software basic skills would also be an advantage
  • To be an efficient member of staff and maintain a high standard work ethic.
  • To be flexible & willing to carry out additional duties as & when required.
  • To Adhere to Group Information Security Policy
  • Updating call system
  • Working to ISO9001 and ISO27001 standards
  • Any other duties as required

Benefits Include:

  • Company Vehicle (reimbursement for business mileage)
  • Extra day off as birthday leave
  • Working 37.5-hour week between Monday to Friday 9.00am -5.30pm
  • Part of on call rota (enhanced pay)
  • Pension Scheme
  • Death in Service Insurance
  • Free Financial advice
  • Free onsite parking including EV charging (EV's at H/O Only)
  • Uniform Provided
  • Excellent training program and career development opportunities

If you’re seeking an exciting and challenging role where you can use your skills and learn new ones, whilst influencing the success of growing business then apply now and one of our Internal Recruiters will contact you, to discuss your experience and skillset. NO AGENCIES PLEASE.

Further information on the Concorde Technology Group can be found at

Concorde Technology Group are an equal opportunities employer and welcome applications from all sectors of the community.

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