1st Line Service Desk/Support Engineer
4 weeks ago
Apprentice 1st Line Service Desk Engineer
Can you envisage yourself working with South West’s leading managed service provider?
How about a company that puts people before technology and allows you to shape your own work environment? If you have the passion, motivation, and dedication to provide first-class customer service, you may be what we’re looking for.
As a Apprentice 1st Line Service Desk Engineer, you will be the first point of contact for IT-related queries from our diverse client base. As well as helping and advising end-users with a range of queries, you will also communicate and solve technical issues over the telephone and via remote support. Take, log and progress tickets on the helpdesk system
· Routine, planned and reactive maintenance IT equipment and peripherals across the client base, including cleaning
· Hardware and software repairs in a workshop facility
· Carry out network documentation and reporting
· Diagnose and resolving faults on IT equipment
· Refer serious technical and support problems to senior staff and the appropriate technical/support facility, to ensure the quick resolution of faults
· Install software and hardware including the updating of drivers and antivirus software
· To record and update requests for support and maintenance with feedback to requestors regarding progress
· Provide support for Server based operating systems, desktop and office 365
· Attend relevant courses in respect of professional development of ICT knowledge
· Undertake small local projects and participate in larger projects under direction
· To be familiar with the requirements of Data Protection legislation and to ensure compliance with it
· Competent in Microsoft Office applications
· Confident and professional telephone manner
· Ability to understand, interpret and analyse data
· Ability to input data accurately and efficiently
· Confidence and ability to learn new IT systems quickly
· An interest in computers and computing
· The ideal candidate will have GCSE (or equivalent) A*-C/9-4 grades in English and maths
General interest in ICT
Knowledge of Microsoft Office products
• Company mobile phone
• A proactive approach to ongoing training to help you develop life-long skills.
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