Service Desk Manager
3 weeks ago
Technologies: service desk ITIL ITIL french dutch medical pharmaceutical
Service Desk Manager - French and or Dutch speaking Job Description Service Desk Manager who is fluent in French or Dutch is required to join a world leader in the pharmaceutical sector based in Brussels
Managing Service Desk activities, aligned with the general IT vision and strategy
- Undertaking a wider customer services role
- Reporting to senior managers on any issue that could significantly impact the business
- Taking accountability for incident and service request handling on the Service Desk
- Identifying improvement opportunities for inclusion in the continual service improvement plan
- Assess and improve Service Desk functioning and processes
- Create and distribute management reporting
- Liaising with other support teams to ensure good collaboration and improve processes/procedures wherever possible
- Owner of the Service Desk knowledge management database
At least 3 years of experience in Service Desk management role in an international company
- Bilingual French-English
- ITIL v3 Foundations certified
- ITIL v3 Operational Support and Analysis certified is a plus
Please get in touch for further detail on this excellent contract opportunity.
Our Services
We specialise in the recruitment of IT Candidates across Europe including Software Developers, Testers, Analysts, Architects, Project Managers, Program Managers, Systems Engineers, Security Engineers, Network Engineers and Telephony Engineers.
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