Senior Service Desk Manager

4 weeks ago


United Kingdom Capita Full time

Senior Service Desk Managers are responsible for the management and operational delivery of specified Service Desks within a specific geographic region (e.g. UK, India) Senior Service Desk Managers are also responsible for the day-to-day line management of the Service Desk Managers within their teams and the high level performance of those Service Desks
Managing a team of Service Desk Managers
Delivery of the day-to-day Service Desk function
Support the Head of Service Desks to drive the simplification and standardisation of processes, procedures and tools used across the Service Desk operation
Drive a motivated, high quality and highly productive team environment
Providing escalation to deal with more complex Service Desk issues and escalations
Identifying and implement operational improvements in the Service Desk area
Capita is a consulting, transformation and digital services business. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. Capita Experience, Capita Public Service and Capita Portfolio.
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