Service Desk

2 weeks ago


United Kingdom ITC Service Ltd Full time

ITC Service is looking to grow our team with the addition of another Senior Service Desk Engineer.
This is an office based/ hybrid role based at our Monkton HQ, NE31 2EX.
As one of the Northeast’s leading MSP’s we are looking for talented and ambitious engineers with a passion for IT and a desire to keep up with the latest technologies and developments within the field.
We are not in a rush to fill this position – we are looking for the right person with the right experience and most importantly the right attitude to help ITC continue to grow and deliver an exceptional service to our clients.
Whilst this position requires significant IT experience, the ideal candidate will value further training and development to ensure we are always one step ahead.
As well as having the technical knowledge, the ability to follow our operational and cultural guidelines is a must – at ITC Service we believe that our commitment to our 4 pillars of Integrity, Trust, Communication and Service is what sets us apart from other MSP’s.
At ITC Service it is important that we build our team to support our longer-term vision and core values. We are building an awesome company culture and we believe our strength lies in our people. We want to make sure we have the right people, doing the right jobs to support cultural fit, team success and individual fulfilment.
This is why we use Harrison Assessments to support our recruitment process. The Harrison Assessments questionnaire helps us to identify your work preferences, motivations and personal expectations, as well as your technical abilities relevant to this particular role.
Proficient knowledge of system administration, including managing servers, operating systems, virtualization technologies, and ensuring optimal performance and security. In addition, Microsoft Entra, 365 and associated portals experience is required.
Network Infrastructure :
A strong understanding of network infrastructure, including LAN, WAN, routers, switches, firewalls, and VPNs, is crucial. You should be able to troubleshoot network issues, configure network devices, and implement network security measures. Proficiency in scripting languages like PowerShell, Python, or Bash would be highly advantageous.
You should be familiar with security protocols, access controls, vulnerability management, and be able to implement security measures to protect systems and data. Strong Security, Endpoint Manager and Compliance Policy portal experience would be a distinct advantage.
Project Management :
Effective project management skills will be required. You should be able to plan, organize, and execute projects, coordinate with stakeholders, and manage timelines and resources effectively and independently.
The ability to create and maintain relevant technical documentation and training materials/workshops is a must, delivery of training and implementation materials for junior engineers would also form part of the role.
At least 2 years of experience in at IT role
Good understanding of general Windows server, storage and networking technologies
Experience of working within a Managed Service Provider (MSP)
Excellent Salaries: We look to provide the best salaries for our people. 
Free Training: Is available to all at any point in your career. 
Professional Development: Salary Increases (Years in Service after 2 years) You can be safe in the knowledge that every year you will receive a £1,000 increase per year for the next 8 years. Regardless of other promotions 
Health Insurance: We look to provide the absolute best medical cover possible for our team.
Employee Assistance Programme (EAP)
Dental & Optical Cashback 
Annual Leave (Years in Service): an increase per year in your annual holiday entitlement for those who stay with us beyond 2 years 
A tax efficient company pension scheme with additional contribution from ITC Service 
Homeworking and Hybrid working opportunities 
Quarterly Social Events
Great place to work, enjoy a friendly spacious atmosphere with access to free parking, rest areas, kitchen, and free food facility.
cycle to work scheme
electric vehicle salary sacrifice scheme
Service Desk
Full time 8am-5pm Mon-Fri
North East Based IT Support Partner. Delivering world class managed technology services across the UK.
Main Office : 9 Merchant Court, Monkton Business Park South, Hebburn, NE31 2EX
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