Service Desk Support Analyst

3 weeks ago


United Kingdom Proactive Appointments Full time

Service Desk Support Analyst - 5 days on site

We are looking for an experienced and talented Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity for someone to create a new career path for themselves.

JOB PURPOSE:

To provide in person and telephone IT technical assistance to all internal customers based in the Cardiff Office. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems.

Responsibilities:

  • Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers.
  • Working in a front of house position offering in person customer and technical services.
  • Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution.
  • Proactively manage communication for all Incident/Request statuses through to resolution.
  • Provide user support and coaching for end-users utilising the client's systems.
  • Maintaining a rapport with customers by understanding their role within the organisation.
  • Complete the setup of new starters, role changes & leaver, including any necessary training support to operate all the client's equipment.
  • Collaborate with the wider IT team based in other locations via phone, email, or meetings to ensure that support on site is provided to the required standards.

Experience

  • Experience working within an IT service desk / IT Support environment.
  • A customer services background.
  • Experience supporting Microsoft operating systems, Active Directory and Exchange.
  • Knowledge of Remote Desktop Services technologies.
  • Network troubleshooting experience.
  • Knowledge of DHCP, DNS, VPN.
  • Experience using ITSM packages
  • Knowledge of smartphone & mobile device support.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

#J-18808-Ljbffr

  • United Kingdom Klickstarters Full time

    Service Desk Analyst We are a leading manufacturing company based in the UK. We provide materials and services to customers and committed to delivering excellent customer service. We are seeking a talented First Line Service Desk Analyst to join our IT team. First Line IT Support Handling incoming support via phone, email and chat We are a leading...

  • Service Desk Analyst

    13 hours ago


    united kingdom Hayward Hawk Full time

    Role OverviewAs a Service Desk Analyst, you will be the first point of contact for clients, providing critical support and ensuring the smooth operation of services. This role is pivotal in maintaining client satisfaction and operational efficiency. The ideal candidate will have previous experience in a service desk role within an enterprise environment,...


  • United Kingdom Leidos Full time

    At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our...

  • Service Desk Analyst

    2 weeks ago


    United Kingdom Leidos Full time

    Location: On-site (Huntingdon, Cambridgeshire) UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation....


  • United Kingdom idpp Full time

    Service Desk Analyst Peterborough, Cambridgeshire (Full-Time, On-Site)3 months initially £220.00 per day inside IR35 A global managed service provider is seeking a dedicated and skilled Service Desk Analyst to join their end clients team in Peterborough. This is a full-time, on-site position that requires a proactive individual who can provide exceptional...


  • United Kingdom idpp Full time

    Service Desk Analyst Peterborough, Cambridgeshire (Full-Time, On-Site)3 months initially £220.00 per day inside IR35 A global managed service provider is seeking a dedicated and skilled Service Desk Analyst to join their end clients team in Peterborough. This is a full-time, on-site position that requires a proactive individual who can provide exceptional...

  • Service Desk Analyst

    4 weeks ago


    United Kingdom TVS Supply Chain Solutions Full time

    Enhance your Career with TVS Supply Chain Solutions We are looking for a Service Desk Analyst to join our team and commitment to providing excellent IT Support across TVS Supply Chain Solutions. As a Service Desk Analyst at TVS Supply Chain Solutions you will provide 1 st level support across our internal Customers and Colleagues, in terms of their IT...

  • Service Desk Manager

    1 month ago


    United Kingdom Endeavour Recruitment Solutions Full time

    Technologies: service desk ITIL ITIL french dutch medical pharmaceutical Service Desk Manager - French and or Dutch speaking Job Description Service Desk Manager who is fluent in French or Dutch is required to join a world leader in the pharmaceutical sector based in Brussels  Managing Service Desk activities, aligned with the general IT vision and...

  • Service Desk Analyst

    2 weeks ago


    United Kingdom AEJ Consulting Ltd Full time

    As a Service Desk Analyst for ERP/SaaS Customer Support, you will play a vital role in delivering high-quality customer support to maintain superior levels of service excellence and availability. Serving as the primary point of contact between our services and our valued customers, you will manage cases efficiently and find effective resolutions to meet...


  • United Kingdom LMAX Group Full time

    The Junior Service Desk Analyst role is placed within the Technology, Service Desk team with the primary objectives to provide 1st and 2nd line technical support for all departmental IT applications, business services and end-user computing, and to drive improvements to the user facing services we offer. As the Service Desk team is the first point of...

  • Service Desk

    7 days ago


    United Kingdom Alexander Ash Consulting Full time

    Our client, a global leading consultancy, is currently seeking a Service Analyst to join their team . This is a unique opportunity to work with industry experts and contribute to high-profile projects while ensuring the delivery of compliant and traceable project documentation. Serve as the first point of contact for end-users experiencing IT issues,...


  • United Kingdom Workingmums Full time

    Are you looking for a role with flexible hours? Are you looking for a role that can work around your lifestyle? If so We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a part-time, permanent basis. This role will be office-based Monday - Friday with Home working on the weekend. 20 hours to be worked on a rotational...

  • Service Desk

    2 weeks ago


    United Kingdom Willmott Dixon Full time

    Willmott Dixon are looking for a Service Desk Analyst to join our busy IT Service Desk Team on a 12 month fixed term contract basis. The Service Desk Analyst will be responsible for providing first class customer service and support to users throughout our business. Our Head Office is located in Letchworth Garden City. The role will be hybrid or remote...


  • United Kingdom NCC Group Full time

    Manchester Service Desk Analyst (6 month FTC) a global community of talented individuals working together towards a safer future. We work together, we are brilliantly creative, we embrace difference, and we want you to join in our mission, to make the world safer and more secure. Take a look at our website here to learn more about why we’re one...


  • United Kingdom NCC Group Full time

    Manchester Service Desk Analyst (6 month FTC) a global community of talented individuals working together towards a safer future. We work together, we are brilliantly creative, we embrace difference, and we want you to join in our mission, to make the world safer and more secure. Take a look at our website here to learn more about why we’re one...


  • United Kingdom Gem Full time

    Welcome to Safeguard Global! Safeguard Global is …Global ! We help 1 5 00+ companies hire, manage, and pay employees in 17 0 + countries. You are all about work flexibility and making things happen, whether in the heart of a bustling city or tucked away in a serene countryside. • You’re a team player with a knack for seamless communication, whether...

  • Service Desk Analyst

    4 weeks ago


    United Kingdom Modern Networks Ltd Full time

    IT Services and IT Consulting Meet the hiring team Job Poster About the job About Us: Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including...


  • United Kingdom Willmott Dixon Full time

    Willmott Dixon are looking for a Service Desk Analyst to join our busy IT Service Desk Team on a 12 month fixed term contract basis. The Service Desk Analyst will be responsible for providing first class customer service and support to users throughout our business. Our Head Office is located in Letchworth Garden City. The role will be hybrid or remote...


  • United Kingdom Modern Networks Ltd Full time

    IT Services and IT Consulting Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business...

  • Service Desk

    5 days ago


    United Kingdom ITC Service Ltd Full time

    ITC Service is looking to grow our team with the addition of another Senior Service Desk Engineer. This is an office based/ hybrid role based at our Monkton HQ, NE31 2EX. As one of the Northeast’s leading MSP’s we are looking for talented and ambitious engineers with a passion for IT and a desire to keep up with the latest technologies and...