IT 1st line and 2nd line support technician

3 weeks ago

United Kingdom MaxAd Fixed Fee Recruitment Full time

In order to provide the wide ranging and exemplary levels of customer focussed support for which our client is renowned, an ambitious, personable and solutions-focussed IT Support Technician is required to join the team on a full-time basis in this highly rewarding, 1st and 2nd line support role.

Our client is the perfect partner to serve an eclectic mix of small and medium-sized businesses based across the South of England, providing every aspect of computer hardware and software support, advice and consultancy to their customers.

Applications for this newly created role are welcomed from individuals looking to build a career within the IT support industry as part of a small friendly team, whilst avoiding the usual commute into the city. Job seekers with a desire to expand their knowledge of 'hands-on' IT support that can demonstrate their passion for learning and all things IT, are encouraged to apply.

The ideal candidate will understand the importance of building trusted relationships with customers through delivering a competent, professional service as part of a role in which nothing is too much trouble. This will often involve working on site in occupied commercial or residential premises. As such, discretion, professionalism, respect and the ability to travel across the south-east, are all essential requirements.
Work alongside others to provide support, maintenance and configuration solutions.
Support users, server and storage infrastructure including new installations and reconfigurations.
Implementation of hardware and services through onsite or remote work
A general keenness to learn new skills to help take the business forward.
Ability to work under pressure whilst demonstrating a flexible, enthusiastic and hardworking attitude with minimum supervision.
A passion for IT and technology.
Excellent communication skills and telephone manner.
Demonstrable customer centric, technical support experience in a client facing/desk side role position.
Experience with Microsoft operating systems (Windows 7/8/10/11/Server OS), Office 365 and cloud-based solutions.
Good knowledge of networking principles
Experience with MS Windows server 2008 - 2019 or Small Business Server product series.
Full UK driving licence.
Experience with MS Windows OS and Apple Mac OSX.
This is a wonderful opportunity for an adaptable, customer centred 1st / 2nd Line IT Support Technician to join a well-established, supportive team offering the opportunity to provide a wide range of software and hardware-based solutions to clients throughout the south-east. A competitive salary and benefits package is on offer to the successful candidate, in addition to full training if required.

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