Apprentice 1st Line Service Desk Engineer

4 weeks ago


United Kingdom Breath HR Full time

Apprentice 1st Line Service Desk Engineer

Coleshill, B46

Vacancy listed 01/01/2023

Details

Overview


Can you envisage yourself working with South West’s leading managed service provider?

How about a company that puts people before technology and allows you to shape your own work environment? If you have the passion, motivation, and dedication to provide first-class customer service, you may be what we’re looking for.

Join a team that is committed to revolutionising the way people work and communicate. As a Apprentice 1st Line Service Desk Engineer, you will be the first point of contact for IT-related queries from our diverse client base. As well as helping and advising end-users with a range of queries, you will also communicate and solve technical issues over the telephone and via remote support. You’ll also oversee managing tickets, escalations and follow-ups.

Responsibilities and tasks

· Take, log and progress tickets on the helpdesk system

· Routine, planned and reactive maintenance IT equipment and peripherals across the client base, including cleaning

· Hardware and software repairs in a workshop facility

· Carry out network documentation and reporting

· Diagnose and resolving faults on IT equipment

· Refer serious technical and support problems to senior staff and the appropriate technical/support facility, to ensure the quick resolution of faults

· Install software and hardware including the updating of drivers and antivirus software

· To record and update requests for support and maintenance with feedback to requestors regarding progress

· Provide support for Server based operating systems, desktop and office 365

· Attend relevant courses in respect of professional development of ICT knowledge

· Undertake small local projects and participate in larger projects under direction

· Always maintain confidentiality in respect of customer-related matters and to prevent disclosure of confidential and sensitive information

· To be familiar with the requirements of Data Protection legislation and to ensure compliance with it

· To undertake any other duties of a similar level and responsibility as may be required

 

Sound like the job for you? You will need:


· Competent in Microsoft Office applications

· Confident and professional telephone manner

· Good written and verbal communication skills

· Ability to understand, interpret and analyse data

· Ability to input data accurately and efficiently

· Confidence and ability to learn new IT systems quickly

· An interest in computers and computing

· Ability to absorb new ideas and concepts quickly

· An organised and methodical approach to work

· Ability to work well as part of a team as well as on their own

· A self-starter who is able to follow instructions and complete tasks

Desired qualifications

The ideal candidate will have GCSE (or equivalent) A*-C/9-4 grades in English and maths

General interest in ICT

Knowledge of Microsoft Office products

• Generous incentives for reaching team and company goals.
• A high-powered work device.
• Company mobile phone
• A proactive approach to ongoing training to help you develop life-long skills.
• An easy-going environment and culture (we all enjoy what we do)

#J-18808-Ljbffr

  • United Kingdom Breath HR Full time

    Apprentice 1st Line Service Desk Engineer Can you envisage yourself working with South West’s leading managed service provider? How about a company that puts people before technology and allows you to shape your own work environment? If you have the passion, motivation, and dedication to provide first-class customer service, you may be what we’re...


  • United Kingdom Better Days Recruitment Ltd Full time

    A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area. My client is looking for an experienced 1st Line IT Support Engineer to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and will be...


  • United Kingdom Better Days Recruitment Ltd Full time

    A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area. My client is looking for an experienced 1st Line IT Support Engineer to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and will be...


  • United Kingdom Talent Finder Jobs Full time

    1st Line IT Service Desk Engineer An exciting opportunity has become available for a full time 1st Line Support Engineer to join our friendly service desk team based in Devizes. Primarily office based but with flexible arrangements to work remotely, you will be responsible for resolving incidents and servicing requests to SLA. You will be part of a diverse...


  • United Kingdom Qurated Network Full time

    A fast-growing property management company is looking for a 1st Line Support Engineer to join their IT team as they refresh their strategy and build out the team. In this role you will work in a small team supporting end users in person and remotely with issues relating to Office 365, SharePoint and Azure. This role offers the opportunity to work with...

  • 2nd Line Engineer

    3 weeks ago


    United Kingdom Redefined Ltd Full time

    2nd Line Engineer, you will have responsibility for providing 2nd line technical support to internal Colleagues in the business, working closely with the Service Desk, and other technical teams, resolving IT related incidents, requests and queries on a day to day basis as necessary. You will be responsible for the resolution of more complex incidents and...


  • United Kingdom Randstad Delivery Full time

    Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team. Job Title: 1st Line IT Support Apprentice Pay: 15000 per annum 18 Month Apprenticeship with a view of a full-time permanent position upon completion Hours: Monday - Friday 09:00am - 17:00pm Location - Wakefield Training Provided...


  • United Kingdom Movement8 Ltd Full time

    2 days ago Be among the first 25 applicants This range is provided by Movement8. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range 1st line support engineer / helpdesk - Windows, Server/desktop, Office365, onsite Working for a leading MSP across support, business applications and IT...

  • 1st Line IT Support

    5 days ago


    United Kingdom Randstad Delivery Full time

    Job Title: 1st Line IT Support Apprentice Pay: 15000 per annum 18 Month Apprenticeship with a view of a full-time permanent position upon completion Hours: Monday - Friday 09:00am - 17:00pm Training Provided : Level 3 IT Support Pathway standard delivered via virtual learning platform sessions. IT Vendor training will also be provided. Answering...


  • United Kingdom Windrush group Full time

    1st Line IT Support £24,000 + bonus A highly established organisation is looking to add a member to their IT Helpdesk team, to assist users with 1st line issues. Analysis, diagnosis and resolution of software and IT issues * If you have experience please apply with your CV, for immediate consideration ! Huntress Search Ltd acts as a Recruitment...


  • United Kingdom Klickstarters Full time

    Service Desk Analyst We are a leading manufacturing company based in the UK. We provide materials and services to customers and committed to delivering excellent customer service. We are seeking a talented First Line Service Desk Analyst to join our IT team. First Line IT Support Handling incoming support via phone, email and chat We are a leading...


  • United Kingdom TMB Group Full time

    1st Line IT Support Engineer - Job Vacancy - London, Hampshire & Colchester - South East We are looking for a 1st Line Engineer to join our busy IT Helpdesk. You should have good customer service skills, be able to answer the phone in an excellent manner, have a good Troubleshooting skills for Windows desktop operating systems as well as Office 365. We...


  • United Kingdom MaxAd Fixed Fee Recruitment Full time

    In order to provide the wide ranging and exemplary levels of customer focussed support for which our client is renowned, an ambitious, personable and solutions-focussed IT Support Technician is required to join the team on a full-time basis in this highly rewarding, 1st and 2nd line support role. Our client is the perfect partner to serve an eclectic mix...


  • United Kingdom MaxAd Fixed Fee Recruitment Full time

    In order to provide the wide ranging and exemplary levels of customer focussed support for which our client is renowned, an ambitious, personable and solutions-focussed IT Support Technician is required to join the team on a full-time basis in this highly rewarding, 1st and 2nd line support role. Our client is the perfect partner to serve an eclectic mix...


  • United Kingdom Tact Full time

    Huge opportunity to join an International business on their busy UK Service Desk. You'll join providing 1st/2nd Line Support to internal and external users. Work FULLY REMOTE (Must be based in the UK) ~ Office 365 Windows Servers


  • United Kingdom Tact Full time

    Huge opportunity to join an International business on their busy UK Service Desk. You'll join providing 1st/2nd Line Support to internal and external users. Work FULLY REMOTE (Must be based in the UK) ~ Office 365 Windows Servers


  • United Kingdom Remote Worker Ltd Full time

    Freightserve recruitment are looking for a IT Service Desk Engineer to work with Schools in the Sudbury, Ipswich and Hadleigh areas. The company are a fast growing privately owned company. The company take great pride in what they do, customer satisfaction is crucial. They also recognise and reward staff performance so below are details on the role and what...


  • United Kingdom Arcas Technology Ltd Full time

    A fantastic opportunity has arisen working for my client who are based in Northants, they are an MSP who are looking for an IT Support Engineer to join their business on a permanent basis. As a First-Line IT Support Engineer, you will be an integral member of the technical support team, delivering top-notch assistance to clients for resolving IT-related...


  • United Kingdom Mentmore Full time

    1st/2nd Line Application Support Engineer - SQL £40k +benefits and expenses Birmingham - Hybrid working Model (3 days from home a week) - Some UK travel (fully expensed) A leading national meat production company, are looking for a Application support specialist to assist with all 1st/2nd line Application queries. You will need to show knowledge...

  • 1st Line IT Support

    3 days ago


    United Kingdom Windrush group Full time

    1st Line IT Support 24,000 + bonus Rochester A highly established organisation is looking to add a member to their IT Helpdesk team, to assist users with 1st line issues. Duties will include: Analysis, diagnosis and resolution of software and IT issues Setting up new users hardware and applications Provide excellent customer service We are looking...