Remote - IT support Engineer
3 weeks ago
Technical Support Engineer Role - Run technical checks and investigate technical issues to maintain a healthy technical environment Location - remote Warrington office as and when needed; Are you a Technology Graduate or someone with 12+ months experience in a similar role?
Are you familiar with networks and VPN's?
The company are a leading software vendor who support over 1000 customers using the solutions, maintaining critical connections and ensuring smooth operations. This Technical Support team conducts regular checks, manages credentials, and maintains remote connections to prevent issues. You will monitor server health daily including analysing CPU, disk, memory, and SQL outputs, predicting future issues, and projecting data growth impacts. This is a great opportunity for a graduate who is keen to learn a lot quickly
Responsibilities - Technical Support Engineer
Raise customer issues and monitor colleague requests for help
Investigate and write SQL statements
Requirements - Technical Support Engineer
~12 months or more experience in a similar role i.e. 1st line support, technical or IT support
~ Familiarity with networks and VPNs
~ Proficiency in Windows-based operating systems
~ Understanding of SQL Server with the ability to write SQL statements
~ Advantageous skills include knowledge of Powershell, proficiency in programming languages, and experience working with VMWare ESXi
Technical Support Engineer / IT Support Engineer / Technical Support / IT Support / 1st Line Support / First Line Support
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