IT Engineer

4 weeks ago


United Kingdom Remote Worker Ltd Full time

Freightserve recruitment are looking for a IT Service Desk Engineer to work with Schools in the Sudbury, Ipswich and Hadleigh areas. They also recognise and reward staff performance so below are details on the role and what is expected from it. About the Department/Team: This role will report directly to the Service Desk Manager. The Service Desk Team are responsible for delivering a high level of support to our clients, covering a wide variety of packages and platforms. Responsibilities: The Engineer role encompasses elements of 1st, 2nd, and 3rd Line support within Schools. You will need to be a seasoned and reliable professional with exceptional support skills to independently support their Schools customers. Manage and assist with Schools visits and IT service tickets. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Secondary Responsibilities and Tasks: Provide 2nd/3rd line technical support to clients and company staff. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems. Resolve complex hardware/software tickets. Full clean driving license
~ Microsoft Intune for education
~ Server 2016/2019 etc Group policy , AD, DNS (all the usual things you would need in business)
~ Wireless and Network Management The role will be working 3 days in Schools and 2 days at home. As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

Seniority level Entry level

Employment type Full-time

Job function Information Technology
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