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Applications Support Administrator

2 months ago

Hampshire, United Kingdom Churchill Retirement Living Full time
  • Job Title: Applications Support Administrator / Analyst
  • Location: Office based in Ringwood, Hampshire
  • Hours: 37 hours per week, Monday to Friday
  • Rewards & Benefits: Competitive salary, benefits plus excellent Colleague rewards and ongoing investment into your personal development.

About the role

As our new Applications Support Administrator / Analyst, you will provide an in-house systems administration, analytical and service desk response for Churchill Retirement Living hosted operational applications which include; MRI Qube PM, Coins and Civica CX / Keystone.

The Applications Support Administrator / Analyst will report to the Application Support Manager and work alongside a range of stakeholders across the Churchill Group, playing a key role within our business project teams and the wider group IT department.

Your day-to-day responsibilities will include:
  • Being part of a team responsible for the initial build, ongoing configuration, testing, troubleshooting and implementation of IT systems, applications and projects.
  • Leading on system upgrades including the preparation of upgrade schedules and the management of User Acceptance Testing (UAT) to completion.
  • Proactively maintaining systems, integrity of data and compliance.
  • Supporting future system integrations of allocated applications.
  • Creating and maintaining technical documents and procedures.
  • Supporting the business with system reporting and wider day to day system operations.
  • Resolving service desk tickets relating to your range of assigned applications, documenting resolutions and actions undertaken.
  • Escalating and managing service tickets as needed with the relevant third party suppliers.
  • Working with the training academy to support the onboarding of new application users.

You will be based daily at our Head Office in Ringwood with office hours as 9.00 - 5.30 Monday to Thursday and 9.00 - 5.00 on Friday.

About you

This is a great opportunity for a methodical, proactive, and analytical applications specialist who has previous experience supporting and advising a business on how to develop and maximise their system capabilities.

You'll be a confident systems administrator with the proven ability to work within a collaborative team environment whilst taking the initiative with your own workload and responsibilities.

Knowledge of Civica CX or Keystone, Qube PM, COINS, and Sequel (SQL) would be a distinct advantage. As a minimum, you will be able to demonstrate proven experience of working with SaaS and third-party applications within a commercially orientated business.

We are also looking for someone with excellent problem solving and investigation skills, who appreciates the importance of creating detailed documentation.

Our new Applications Support Administrator / Analyst will be joining a great team, at a really exciting time as we continue to invest in our technology and infrastructure across the Churchill Group.

Your rewards
  • Competitive salary
  • Annual holiday entitlement of 24 days + Bank Holidays
  • Day off on your birthday
  • Ongoing investment into your personal development (CPD)
  • Colleague well-being initiatives and ambassadors
  • Peer recognition scheme linked to our values
  • Colleague, Client and Land referral bonuses
  • Employee Assistance programme
  • Reward card
  • Eyecare reimbursement
  • Health Screening
  • Charity events linked to Churchill Foundation
  • John Lewis vouchers - £200 to all expectant parents

About us

We are Churchill Retirement Living, the fastest growing company in the UK retirement house building sector, and we have an exciting opportunity available to join our expanding Technical team.

We're a family-owned business and we're going places. We're proud of what we do, and the people we work with. We have ambitious growth plans for the future, now employing over 700 people and growing all the time.

We pride ourselves on building beautiful, quality, purpose-built one and two bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence.

We've won a host of awards; most recently we have been recognised by The Sunday Times as the 3rd Best Company to Work for in the UK and became the first ever retirement living specialist to be crowned overall 'Housebuilder of the Year' by the WhatHouse? Awards 2016.

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