Trust and Safety Specialist
3 weeks ago
Trust and Safety Specialist (Hybrid Oxford)
About the opening:
- Hybrid work arrangement based in our Oxford office.
- Competitive pay at £13 per hour.
- Opportunity to join a dynamic Trust & Safety Team ensuring authentication and safety for online experiences.
- Assist in validating new supplier sign-ups and accounts.
- Investigate suppliers and bookings to ensure legitimacy and safety.
- Analyze information efficiently to make justifiable decisions.
- Provide exceptional customer support via phone and email.
- Resolve issues arising from validation checks with clear feedback.
- Investigate suspicious or fraudulent behavior from existing suppliers.
- Evaluate risks posed by existing customers and act accordingly.
- Must be able to work one weekend every two weeks.
- Prior experience in Customer Service is desirable.
- Experience in a research environment is advantageous.
- Proficient in PC usage with confidence in Microsoft Office Software.
- Fluent in a second language (Spanish, French, Portuguese, German, Italian) is desirable but not compulsory.
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