Service Desk Analyst

3 weeks ago


Liverpool, United Kingdom SearchDATA Group Full time

Service Desk Analyst

SearchDATA Group have partnered with a law firm that lives and breathes innovation. From the moment they were founded they began making waves in the industry and have continued to do so ever since.

Operating out of Liverpool, they intend to grow their office into a hub for their services throughout the whole of the UK. If you want to be a part of this exciting expansion, you need no more than to apply here

Typical Duties

  • Becoming the first line of support for all hardware and software issues.
  • Resolving 1st line support tickets
  • Ensuring updates and resolutions are completed.
  • Provide ideas for improvements that could be made to the quality of service.
  • Logging issues on the system.

What are the requirements?

Required:

  • 1+ Year of experience in service desk support roles
  • Understanding of O365
  • Experience in Microsoft Exchange
  • Able to work effectively under pressure
  • Capable of working within a team

Desired:

  • Previous experience with legal tech/document management systems

What are they offering?

  • 25 Days annual leave
  • Private Medical Insurance
  • Hybrid (3 days per week in Liverpool Office)
  • Gym membership


  • Liverpool, United Kingdom Hays Technology Full time

    Are you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? You will be working for an organisation operating in the public sector - they have a significant impact on the local area and offer a rewarding working environment. Their Service...

  • Service Desk

    4 days ago


    Liverpool, United Kingdom REED Full time

    Service Desk Analyst Remote/Liverpool (on site once every fortnight) £17-20 per hour 3 months contract (possibility of extensions and option to go perm) The role will be responsible for day to day delivery of IT Service Desk and administration activities according to governance, processes, policies and agreed service level agreements. Accountabilities -...


  • Liverpool, United Kingdom Agility Resoucing Full time

    Permanent My client is looking for an enthusiastic and driven individual to join their thriving team as a service desk analyst. The suitable candidate will help to provide support to users of all IT Business Services and assist in the deployment and management of the IT Business Services. Training can be provided, enthusiasm and willingness to learn are...


  • Liverpool, United Kingdom Adria Solutions Full time

    Our client based in Liverpool is currently looking for an experienced IT Service Desk Lead. The position will be to deliver excellent performance and delivery from the IT Service Desk. You will be providing excellent service at all times, monitor teams performance, and provide regular updates to the service manager and business. **Responsibilities**: -...

  • Service Desk Analyst

    3 weeks ago


    Liverpool, United Kingdom Agility Resoucing Full time

    Location United Kingdom,--Liverpool Job Type Permanent Description My client is looking for an enthusiastic and driven individual to join their thriving team as a service desk analyst. Within the role you will have a range of responsibilities and each day will be different. The suitable candidate will help to provide support to users of all IT Business...


  • Liverpool, United Kingdom G2 Legal Limited Full time

    Due to continued growth, an excellent opportunity has become available for a Service Desk Administrator to join a leading Liverpool based law firm within the firms busy service desk team. You will be recruited to have strong administration skills along with excellent customer service. Firm Benefits - 25 days holidays - Medicash - Life Assurance - Pension...


  • Liverpool, United Kingdom Liverpool Swimming Academy Full time

    This is a great opportunity to join our existing team within a well-established and reputable MSP based in Liverpool, Merseyside. The Service Desk is the first point of contact within Curveball Solutions for all clients and partners. You will be responsible for logging, classifying and triaging all inbound telephone providing the initial diagnosis and...


  • Liverpool, United Kingdom Hays Specialist Recruitment Limited Full time

    Graduate Service Desk | £20,000-25,000 | Liverpool | Hybrid An exciting opportunity to work in the heart of Liverpool, providing remote and deskside IT Support. As a Graduate Service Desk, you will: - Provide 1st line support to users across the UK - Monitor, manage and resolve logged issues - Adhere to IT policies and procedures throughout every action -...


  • Liverpool, United Kingdom Page Personnel - UK Full time

    Forefront of client support - Support the digital transformation journey **About Our Client**: Our client provides individual investment and wealth management services for private clients, charities, trustees and professional partners. **As a Support Desk Representative, your responsibilities will include**: - Providing assistance to clients and...


  • Liverpool, United Kingdom North West Ambulance Service NHS Trust Full time

    We are looking to recruit 2 Business Change Analyst as part of the Delivery and Innovation team within Digital at NWAS. The Business Change Analyst is responsible for working with a variety and subject matter experts to determine requirements through the analysis and review of systems and processes. The Business Change Analyst will lead detailed design...

  • Technical Analyst

    3 weeks ago


    Liverpool, United Kingdom Michael Page (UK) Full time

    About Our Client Our Client is a global professional service firm expanding their IT team in Liverpool. Job Description Technical Analyst will be; First point of contact for all support queries relating to the tech products. Logging of requests and problems. End to end resolution of simple issues and escalation of complex issues to the appropriate...

  • Application Support Analyst

    Found in: Talent UK C2 - 1 week ago


    Liverpool, United Kingdom System C Full time

    Description Purpose of the Role: The Support Analyst role is integral to the support team, providing support for our products across the customer base. Application support provides engagement of the incident and service request management practice ensuring resolution to incidents within Service/Operational Level Agreements within the application support...


  • Liverpool, United Kingdom Michael Page (UK) Full time

    Our Client is a global professional service firm expanding their IT team in Liverpool. First point of contact for all support queries relating to the tech products. Preparation of team knowledge bank documentation and gathering of information to knowledge share with team Experience of Desktop Support/Service Desk Analyst Strong knowledge Microsoft...


  • Liverpool, United Kingdom REED Full time

    Network Engineer/Analyst Liverpool £400-450 per day (Inside IR35) A Network Engineer is required for our public sector client for a minimum 6 month contract with possible extensions. 1. Experience of managing and administrating Fortigate Firewalls 2. Experience of data centre routing 3. Experience of wireless networking Any experience with the following...


  • Liverpool, United Kingdom SearchData Full time

    SearchDATA Group have partnered with a law firm that lives and breathes innovation. From the moment they were founded they began making waves in the industry and have continued to do so ever since. Operating out of Liverpool, they intend to grow their office into a hub for their services throughout the whole of the UK. If you want to be a part of this...

  • Application Support Analyst

    Found in: Talent UK C2 - 4 days ago


    Liverpool, United Kingdom System C Full time

    Description Here at System C, we deliver transformative Healthcare, Social Care and Education solutions across the UK.The RoleAs our Application Support Analyst, your main goal is to provide unparalleled support for our innovative maternity and neonatal products. You'll be a beacon of knowledge and reliability, ensuring that incidents are resolved swiftly...


  • Liverpool, United Kingdom EQ Recruit Full time

    Our client has a vacancy to recruit for the role of Front Desk Receptionist/Customer Service Advisor at their busy car dealership in Liverpool. The role is to be the first point of contact in a busy dealership aftersales environment for those customers booking their cars for service, MOT and repair work. You will enter customers details onto our database,...


  • Liverpool, United Kingdom North West Ambulance Service NHS Trust Full time

    We are looking to recruit 2 Business Change Analyst as part of the Delivery and Innovation team within Digital at NWAS. The Business Change Analyst is responsible for working with a variety and subject matter experts to determine requirements through the analysis and review of systems and processes. The Business Change Analyst will lead detailed design...


  • Liverpool, United Kingdom Rainsteal Oil & Gas, UK. Full time

    Roustabouts / Roughnecks, Welders / Mechanics, Rig Operators / Drillers, Engineers (petroleum and mechanical) Health and safety officer, Superintendent SMP, SMP Supervisor, Document Controller Clerk, Community Superintendent, Training / HRD superintendent; SMP Engineer, Mine Engineer, Mine Surveyor, QA / QC Superintendent Steward, Shift...

  • Graduate Analyst

    6 days ago


    Liverpool, United Kingdom Resource Solutions Full time

    Resource Solutions are recruiting for a number of Graduate Operation Analyst roles based in Liverpool. This is a great opportunity for anyone interested in working within Banking and Finance to join a leading financial services company at an Analyst level. If you are looking for a career within Banking/FS and have a relevant degree/experience please send...