IT Support and Service Desk Operator

2 weeks ago


Liverpool, United Kingdom Hays Technology Full time

Are you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? You will be working for an organisation operating in the public sector - they have a significant impact on the local area and offer a rewarding working environment. Their Service Desk team plays a crucial role in ensuring seamless IT operations for their organisation.
As a Service Desk Analyst, you will be the first point of contact for our internal users. To deliver exceptional customer service while resolving technical issues efficiently. Respond to user requests via email or phone, following established request fulfilment and incident management processes.
Troubleshooting and Support: Diagnose and resolve technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware (Tier 1 & 2).
Collaboration: Work closely with other teams, including desktop/network teams, to tackle projects and initiatives.
Experience working as a Service Desk Analyst, IT Support Analyst, IT Technician or First Line IT Support Analyst,
Familiarity with ticketing systems (for example ServiceNow or ZenDesk),
Active Directory administration, Office 365 and Windows troubleshooting skills,
Excellent telephone manner and customer service skills,
You will be offered a 2-month contract in Liverpool City Centre starting immediately. 44 per hour PAYE with Hays.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)#J-18808-Ljbffr



  • Liverpool, United Kingdom Telent Technology Services Limited Full time

    IT Service Desk Analyst Location: Bootle, Liverpool office based Job type: Full time, permanent Shift / hours: 37.5 hours per week, Monday-Friday Ref: (00)547 Telent are looking for an IT Service Desk Analyst to join the busy Network Services team at our Bootle, Liverpool office, due to support new work as part of our Managed Service offering. This is...


  • Liverpool, United Kingdom Telent Technology Services Limited Full time

    IT Service Desk Analyst Location: Bootle, Liverpool office basedJob type: Full time, permanentShift / hours: 37.5 hours per week, Monday-Friday Ref: (00)547Telent are looking for an IT Service Desk Analyst to join the busy Network Services team at our Bootle, Liverpool office, due to support new work as part of our Managed Service offering. This is an...


  • Liverpool, United Kingdom Agility Resoucing Full time

    Permanent My client is looking for an enthusiastic and driven individual to join their thriving team as a service desk analyst. The suitable candidate will help to provide support to users of all IT Business Services and assist in the deployment and management of the IT Business Services. Training can be provided, enthusiasm and willingness to learn are...


  • Liverpool, United Kingdom Rathbones Full time

    A rewarding place to work. At Rathbones, We invest in everyone's tomorrow - that includes our people. We are always looking for future talent, and we can help you build a rewarding career with clear paths to progression and the opportunity to share in the success of our business. **Department**: Client Online Support Desk **Location**:...

  • Help Desk Operator

    7 days ago


    Liverpool, Liverpool, United Kingdom ELSAR Group Ltd Full time

    Company DescriptionReady to apply Before you do, make sure to read all the details pertaining to this job in the description below.A leading Facilities Management, Maintenance and Construction business. They work with some of the UK's most renowned organisations to deliver minor and major infrastructure, construction and building maintenance services for...

  • 1st Line Service Desk

    4 weeks ago


    Liverpool, United Kingdom Matt Burton Full time

    MBA are proud to partner one of Liverpool's most innovative finance organisations in their search for a 1st Line Service Desk Analyst on a permanent basis. As 1st Line Service Desk Analyst you will be the first line response for all ticket requests, work as part of a team and individually troubleshoot. Secondary Duties: Provide all other business critical...


  • Liverpool, United Kingdom SearchData Full time

    SearchDATA Group have partnered with a law firm that lives and breathes innovation. From the moment they were founded they began making waves in the industry and have continued to do so ever since. Operating out of Liverpool, they intend to grow their office into a hub for their services throughout the whole of the UK. If you want to be a part of this...

  • Help Desk Operator

    7 days ago


    Liverpool, United Kingdom ELSAR Group Ltd Full time

    Company DescriptionReady to apply Before you do, make sure to read all the details pertaining to this job in the description below.A leading Facilities Management, Maintenance and Construction business. They work with some of the UK's most renowned organisations to deliver minor and major infrastructure, construction and building maintenance services for...

  • Help Desk Operator

    1 week ago


    Liverpool, United Kingdom ELSAR Group Ltd Full time

    Company DescriptionA leading Facilities Management, Maintenance and Construction business. They work with some of the UK's most renowned organisations to deliver minor and major infrastructure, construction and building maintenance services for public and private sectors nationwide.  Role DescriptionThis is a full-time on-site role for a Help Desk Operator...

  • Help Desk Operator

    1 week ago


    Liverpool, United Kingdom ELSAR Group Ltd Full time

    Company DescriptionA leading Facilities Management, Maintenance and Construction business. They work with some of the UK's most renowned organisations to deliver minor and major infrastructure, construction and building maintenance services for public and private sectors nationwide.  Role DescriptionThis is a full-time on-site role for a Help Desk Operator...

  • Help Desk Operator

    1 week ago


    Liverpool, United Kingdom ELSAR Group Ltd Full time

    Company Description A leading Facilities Management, Maintenance and Construction business. They work with some of the UK's most renowned organisations to deliver minor and major infrastructure, construction and building maintenance services for public and private sectors nationwide.   Role Description This is a full-time on-site role for a Help Desk...

  • Help Desk Operator

    7 days ago


    Liverpool, United Kingdom ELSAR Group Ltd Full time

    Company Description A leading Facilities Management, Maintenance and Construction business. They work with some of the UK's most renowned organisations to deliver minor and major infrastructure, construction and building maintenance services for public and private sectors nationwide.   Role Description This is a full-time on-site role for a Help Desk...

  • Help Desk Operator

    7 days ago


    Liverpool, United Kingdom ELSAR Group Ltd Full time

    Company DescriptionA leading Facilities Management, Maintenance and Construction business. They work with some of the UK's most renowned organisations to deliver minor and major infrastructure, construction and building maintenance services for public and private sectors nationwide.  Role DescriptionThis is a full-time on-site role for a Help Desk Operator...

  • Help Desk Operator

    1 week ago


    Liverpool, United Kingdom ELSAR Group Ltd Full time

    Company DescriptionA leading Facilities Management, Maintenance and Construction business. They work with some of the UK's most renowned organisations to deliver minor and major infrastructure, construction and building maintenance services for public and private sectors nationwide.  Role DescriptionThis is a full-time on-site role for a Help Desk Operator...

  • Help Desk Operator

    1 week ago


    Liverpool, United Kingdom ELSAR Group Ltd Full time

    Company Description A leading Facilities Management, Maintenance and Construction business. They work with some of the UK's most renowned organisations to deliver minor and major infrastructure, construction and building maintenance services for public and private sectors nationwide.   Role Description This is a full-time on-site role for a Help Desk...

  • Help Desk Operator

    7 days ago


    Liverpool, United Kingdom ELSAR Group Ltd Full time

    Job DescriptionCompany DescriptionA leading Facilities Management, Maintenance and Construction business. They work with some of the UK's most renowned organisations to deliver minor and major infrastructure, construction and building maintenance services for public and private sectors nationwide.  Role DescriptionThis is a full-time on-site role for a Help...

  • Service Desk Analyst

    1 month ago


    Liverpool, United Kingdom Agility Resoucing Full time

    Location United Kingdom,--Liverpool Job Type Permanent Description My client is looking for an enthusiastic and driven individual to join their thriving team as a service desk analyst. Within the role you will have a range of responsibilities and each day will be different. The suitable candidate will help to provide support to users of all IT Business...


  • Liverpool, United Kingdom North West Ambulance Service Full time

    The opportunity has arisen for a Digital Customer Support representative to work within the IT Department, supporting users from across the Trust. Excellent customer service and interpersonal skills are required. You will be part of the Digital Support Desk team, on the front line of the IT department answering phone calls from users and logged requests via...


  • Liverpool, United Kingdom ELSAR Group Ltd Full time

    Company Description A leading Facilities Management, Maintenance and Construction business. They work with some of the UK's most renowned organisations to deliver minor and major infrastructure, construction and building maintenance services for public and private sectors nationwide.   This is a full-time on-site role for a Help Desk Operator located in...


  • Liverpool, United Kingdom ELSAR Group Ltd Full time

    Company Description A leading Facilities Management, Maintenance and Construction business. They work with some of the UK's most renowned organisations to deliver minor and major infrastructure, construction and building maintenance services for public and private sectors nationwide.   This is a full-time on-site role for a Help Desk Operator located in...